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1. Disaster Recovery: Specific procedures and commitments for disaster recovery scenarios - include when customer requires enhanced business continuity provisions

2. Security Requirements: Detailed security standards and procedures - include for customers with specific security needs or when handling sensitive data

3. Change Management: Procedures for implementing changes to the network infrastructure - include for complex network setups or when customer requires strict change control

4. Customer Obligations: Specific customer responsibilities and requirements - include when customer must maintain certain infrastructure or meet specific conditions

5. Third-Party Integration: Provisions for integration with third-party services - include when service involves multiple providers or external systems

6. Data Protection: Specific data protection and privacy requirements - include when processing personal or sensitive data

7. Business Continuity: Enhanced business continuity provisions - include for critical services or when required by customer's regulatory obligations

1. Schedule A - Service Level Metrics: Detailed technical specifications of all service level metrics and measurement methodologies

2. Schedule B - Service Credit Calculations: Detailed formulas and examples for calculating service credits and penalties

3. Schedule C - Network Infrastructure: Technical details of the network infrastructure covered by the SLA

4. Schedule D - Contact Details and Escalation Procedures: Contact information for both parties and detailed escalation procedures

5. Schedule E - Reporting Templates: Standard templates for service level reporting and monitoring

6. Appendix 1 - Technical Requirements: Detailed technical requirements and specifications

7. Appendix 2 - Pricing and Credits: Detailed pricing structure and service credit calculations

8. Appendix 3 - Incident Categories: Classification and definitions of different types of incidents and their priority levels