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The Logistics SLA serves as a crucial document for businesses operating in Indonesia's complex logistics landscape. It is essential for companies requiring reliable logistics services across Indonesia's vast archipelago, whether for domestic or international operations. This document becomes particularly relevant when businesses need to establish clear, measurable service standards for their logistics operations, ensuring accountability and performance tracking. The agreement typically includes detailed service level metrics, operational procedures, and compliance requirements aligned with Indonesian regulations, including Law No. 38 of 2009 on Postal Services and related logistics regulations. It's especially vital for e-commerce operations, manufacturing supply chains, and businesses requiring specialized logistics services such as cold chain or dangerous goods handling.

1. Parties: Identification of the logistics service provider and the customer, including their legal names, registration numbers, and addresses

2. Background: Context of the agreement, including the customer's logistics requirements and the provider's capabilities

3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement

4. Scope of Services: Comprehensive description of logistics services to be provided, including transportation, warehousing, and handling

5. Service Levels: Specific, measurable performance standards including delivery times, accuracy rates, and quality metrics

6. Performance Measurement: Methods and frequency of measuring and reporting service level performance

7. Operational Procedures: Day-to-day operational requirements, including ordering process, documentation, and communication protocols

8. Pricing and Payment: Service fees, payment terms, and any performance-based incentives or penalties

9. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination

10. Insurance and Liability: Insurance requirements, limitation of liability, and indemnification provisions

11. Confidentiality: Protection of confidential information and trade secrets

12. Force Majeure: Circumstances excusing performance and procedures during force majeure events

13. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law clauses

14. General Provisions: Standard legal provisions including notices, amendments, and assignment rights