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1. Disaster Recovery: Required for critical services, outlining procedures for service continuity in disaster scenarios

2. Security Requirements: Necessary for services involving sensitive data or requiring specific security measures

3. Compliance Requirements: Added for regulated industries or services subject to specific regulatory requirements

4. Change Management: Important for services requiring frequent modifications or updates

5. Subcontractor Management: Required when service provider uses third-party subcontractors

6. Data Protection: Necessary when service involves processing of personal or sensitive data

7. Exit Management: Important for complex services requiring detailed transition procedures upon termination

1. Schedule 1 - Service Specifications: Detailed technical specifications of the services

2. Schedule 2 - Service Level Metrics: Detailed metrics, formulas, and measurement methodologies

3. Schedule 3 - Price and Payment Terms: Detailed pricing structure and payment conditions

4. Schedule 4 - Service Credit Calculations: Detailed calculations and examples of service credit mechanisms

5. Schedule 5 - Escalation Procedures: Detailed problem escalation and resolution procedures

6. Schedule 6 - Contact Details: Key contacts and communication channels for both parties

7. Appendix A - Performance Report Template: Standard template for regular performance reporting

8. Appendix B - Incident Report Template: Standard template for reporting service incidents