The Easy SLA template is specifically designed for use in Indonesia where businesses need a straightforward yet legally compliant framework for service delivery agreements. This document type is particularly useful when organizations require a simplified approach to service level management while ensuring compliance with Indonesian regulations, including the Civil Code, Consumer Protection Law, and Electronic Information and Transactions Law. The Easy SLA includes essential components such as performance metrics, service standards, and remedy mechanisms, while avoiding overly complex legal jargon. It is especially suitable for small to medium-sized service arrangements or when parties prefer a more accessible approach to documenting service commitments. The document is structured to accommodate bilingual requirements under Indonesian law while maintaining clarity and enforceability.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and customer, including their legal details and authorized representatives
2. Background: Brief context of the agreement and the services to be provided
3. Definitions: Key terms used throughout the agreement, including technical terminology and performance metrics
4. Service Description: Detailed description of the services covered by the agreement
5. Service Level Commitments: Specific performance targets, availability requirements, and quality standards
6. Performance Measurement: Methods and timeframes for measuring and reporting service performance
7. Response and Resolution Times: Agreed timeframes for responding to and resolving service issues
8. Service Credits and Penalties: Compensation mechanism for service level failures
9. Reporting Requirements: Regular reporting obligations and performance review meetings
10. Force Majeure: Circumstances beyond reasonable control affecting service delivery
11. Term and Termination: Duration of the agreement and termination conditions
12. Governing Law and Jurisdiction: Confirmation of Indonesian law application and dispute resolution procedures
1. Data Protection and Security: Additional provisions for handling sensitive data and security measures, required when personal or confidential data is involved
2. Disaster Recovery: Specific procedures for service continuity in case of major disruptions, recommended for critical services
3. Change Management: Procedures for implementing service changes, useful for dynamic service environments
4. Subcontractor Management: Rules and obligations regarding subcontractors, needed when third-party service providers are involved
5. Customer Obligations: Specific customer responsibilities and prerequisites, important for services requiring customer cooperation
6. Service Maintenance Windows: Scheduled maintenance periods and procedures, relevant for technical services requiring regular maintenance
1. Schedule 1 - Service Descriptions: Detailed technical specifications of the services
2. Schedule 2 - Service Level Metrics: Specific performance targets, measurement methods, and calculations
3. Schedule 3 - Fee Schedule: Pricing, payment terms, and service credit calculations
4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for service issues
5. Schedule 5 - Report Templates: Standard formats for performance reporting and monitoring
6. Appendix A - Technical Requirements: Specific technical requirements and standards that must be met
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Cloud Services
Telecommunications
Business Process Outsourcing
Facilities Management
Software as a Service
Professional Services
Managed Services
Customer Support Services
Infrastructure Services
Relevant Teams
Operations
Information Technology
Legal
Procurement
Service Delivery
Customer Success
Vendor Management
Quality Assurance
Contract Administration
Project Management
Relevant Roles
Service Delivery Manager
Operations Manager
IT Manager
Contract Administrator
Vendor Manager
Customer Success Manager
Project Manager
Account Manager
Legal Counsel
Procurement Manager
Business Development Manager
Quality Assurance Manager
Find the exact document you need
Monitoring Service Level Agreement
An Indonesian law-governed agreement establishing service level monitoring requirements, performance metrics, and compliance standards between service providers and recipients.
Download
Agreed SLA
An Indonesian law-governed Service Level Agreement defining measurable service standards and performance metrics between service provider and recipient.
Download
SLA IT Service Management
An Indonesian-law governed IT Service Management SLA defining service levels, performance metrics, and delivery standards for IT services.
Download
SLA Customer Service
An Indonesian law-governed Service Level Agreement establishing performance standards and metrics for customer service operations.
Download
SLA Maintenance Contract
An Indonesian law-governed maintenance service level agreement defining maintenance services, performance standards, and obligations between service provider and customer.
Download
SLA Security
An Indonesian-law governed Security SLA defining security service standards, performance metrics, and compliance requirements between service provider and client.
Download
Cloud SLA
Indonesian-law governed Cloud Service Level Agreement defining service performance standards and data protection requirements.
Download
Supplier Level Agreement
An Indonesian law-governed agreement establishing service levels and performance requirements between a company and its supplier.
Download
SLA Change Management
An Indonesian law-compliant framework for managing changes to Service Level Agreements, detailing processes, roles, and compliance requirements.
Download
Sla (Retail)
An Indonesian-law governed Service Level Agreement defining performance standards and service expectations for retail businesses, ensuring compliance with local regulations and business practices.
Download
SLA Administration
An Indonesian law-governed agreement establishing service level management framework and administrative procedures between service providers and clients.
Download
Basic SLA
An Indonesian law-governed Basic Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
Download
SLA Site
An Indonesian law-governed Service Level Agreement defining performance metrics and operational requirements for site-based services.
Download
SLA For Problem Management
An Indonesian law-governed SLA establishing service levels and procedures for IT problem management, aligned with local ITE Law requirements.
Download
Managed Services Service Level Agreement
An Indonesian law-governed agreement defining service levels and performance standards for managed services delivery, incorporating local regulatory requirements and operational standards.
Download
Service Level Agreement Software
An Indonesian law-governed agreement defining software service delivery terms, performance metrics, and compliance requirements under ITE Law.
Download
Service Level Agreement (Healthcare)
An Indonesian law-governed agreement establishing healthcare service delivery standards and performance metrics between healthcare providers and facilities.
Download
Expected SLA
An Indonesian-law governed Service Level Agreement defining expected service standards, performance metrics, and accountability measures between service provider and customer.
Download
Common SLA
An Indonesian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
Download
Agency SLA
An Indonesian law-governed Service Level Agreement establishing agency relationship terms and service performance standards, required to be in bilingual format.
Download
SLA Production
An Indonesian law-governed Service Level Agreement establishing performance metrics and requirements for production services, compliant with local industrial regulations.
Download
SLA Enterprise
An enterprise-level Service Level Agreement (SLA) governed by Indonesian law, establishing service commitments and performance metrics between provider and enterprise customer.
Download
Maintenance SLA
Indonesian-law compliant Maintenance Service Level Agreement template defining service standards and mutual obligations for maintenance services.
Download
Simple SLA
An Indonesian law-compliant Service Level Agreement template establishing service standards and performance metrics between provider and customer.
Download
Server Level Agreement
An Indonesian law-governed agreement defining service standards and performance metrics between service provider and customer, incorporating local electronic transaction and data protection requirements.
Download
Outsourcing SLA
Indonesian law-governed outsourcing service level agreement defining terms, conditions, and performance metrics for outsourced services provision.
Download
Normal SLA
An Indonesian law-governed Service Level Agreement defining service standards, performance metrics, and accountability measures between parties.
Download
Cleaning Service Level Agreement
An Indonesian law-governed agreement establishing terms, conditions, and performance standards for professional cleaning services.
Download
99.999 SLA
High-availability (99.999%) Service Level Agreement compliant with Indonesian electronic transaction and consumer protection laws.
Download
Maintenance Level Agreement
An Indonesian law-governed agreement establishing maintenance service levels, performance standards, and responsibilities between service providers and clients.
Download
Software As A Service SLA
An Indonesian law-governed SLA establishing service levels and performance metrics for SaaS provision, ensuring compliance with local electronic transaction and data protection regulations.
Download
SLA Warehouse
An Indonesian-law governed agreement establishing performance metrics and operational standards for warehouse services.
Download
SLA Storage
An Indonesian law-governed Service Level Agreement for storage services, defining performance metrics and compliance requirements for data storage solutions.
Download
SLA Product Management
An Indonesian law-governed Service Level Agreement establishing performance metrics and standards for product management services.
Download
SLA Management Process
An Indonesian law-compliant framework for managing Service Level Agreements, including performance monitoring and governance procedures.
Download
SLA Employee
An Indonesian law-governed employment agreement incorporating service level requirements and performance metrics while ensuring compliance with local labor regulations.
Download
SLA Database
An Indonesian-law governed Service Level Agreement defining database service performance metrics, availability commitments, and compliance requirements.
Download
SLA Account Management
An Indonesian law-governed Service Level Agreement defining account management services, performance metrics, and service standards between provider and client.
Download
Security Level Agreement
An Indonesian-law governed agreement establishing security requirements, standards, and metrics between parties, ensuring compliance with local data protection and electronic transaction regulations.
Download
Quality SLA
An Indonesian-law compliant Service Level Agreement template focusing on quality metrics and performance standards in service delivery, with built-in local regulatory compliance measures.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)