This Customer Agreement template is designed for businesses operating in Indonesia who need to establish clear, legally compliant terms with their customers. The document addresses the requirements of Indonesian law, including the Civil Code, Consumer Protection Law No. 8 of 1999, and recent data protection regulations. It is particularly relevant for companies engaging in both traditional and electronic commerce, providing products or services to Indonesian consumers. The Customer Agreement includes essential provisions for consumer rights, data protection, payment terms, service standards, and dispute resolution mechanisms, all aligned with Indonesian regulatory requirements. It can be customized for various business types while maintaining compliance with mandatory consumer protection provisions and standard clause requirements under Indonesian law.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the business entity and customer, including complete legal names and addresses
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Clear definitions of key terms used throughout the agreement
4. Scope of Services/Products: Detailed description of products or services being provided
5. Pricing and Payment Terms: Pricing structure, payment methods, and payment schedules
6. Term and Termination: Duration of the agreement and conditions for termination
7. Customer Rights and Obligations: Detailed listing of customer responsibilities and rights under Indonesian consumer protection law
8. Company Rights and Obligations: Company's commitments, responsibilities, and service standards
9. Data Protection and Privacy: Handling of personal data in compliance with Indonesian PDP Law
10. Warranties and Disclaimers: Product/service warranties and limitations as per Indonesian consumer law
11. Limitation of Liability: Scope and limits of company liability in compliance with Indonesian law
12. Dispute Resolution: Process for handling disputes, including mandatory consumer dispute resolution mechanisms
13. Governing Law: Specification of Indonesian law as governing law and jurisdiction
14. General Provisions: Standard boilerplate clauses including notices, assignment, and severability
1. Electronic Communications: Required if services include digital communications or online transactions
2. Intellectual Property: Include if the agreement involves use of licensed content or IP rights
3. Service Level Agreement: Include for ongoing service provisions with specific performance metrics
4. Force Majeure: Optional but recommended for long-term agreements
5. Confidentiality: Include if customer will have access to confidential information
6. Insurance: Include for high-risk products or services
7. Compliance with Laws: Include for regulated industries or specific compliance requirements
8. Changes to Terms: Include for long-term or renewable agreements
1. Schedule 1 - Service/Product Specifications: Detailed technical specifications or service descriptions
2. Schedule 2 - Pricing Schedule: Detailed pricing information, including any variable charges
3. Schedule 3 - Service Levels: Specific performance metrics and service standards
4. Schedule 4 - Data Processing Terms: Detailed data handling procedures and compliance requirements
5. Schedule 5 - Special Terms: Any special terms or conditions applicable to specific customer categories
6. Appendix A - Contact Information: Key contact details for both parties
7. Appendix B - Required Documents: List of documents required from customer
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Technology
Financial Services
Telecommunications
Healthcare
Manufacturing
Professional Services
Hospitality
Education
Transportation
Energy
Consumer Goods
Media and Entertainment
Relevant Teams
Legal
Compliance
Commercial
Customer Service
Sales
Operations
Risk Management
Business Development
Customer Experience
Regulatory Affairs
Administration
Relevant Roles
Legal Counsel
Compliance Officer
Commercial Director
Customer Service Manager
Sales Director
Business Development Manager
Operations Manager
Risk Manager
Contract Administrator
Chief Legal Officer
Chief Commercial Officer
Customer Experience Manager
Regulatory Affairs Manager
General Manager
Find the exact document you need
Nurse Practitioner Employment Contract
An Indonesian-law governed employment contract for nurse practitioners, addressing both standard employment terms and specialized healthcare practice requirements.
Download
Non Compete Agreement Hiring Employees
An Indonesian law-governed agreement restricting an employee's post-employment competitive activities, balancing employer protection with employee rights.
Download
Non Binding Contract
A non-binding contract under Indonesian law that outlines intended business arrangements while explicitly maintaining no legal obligations between parties.
Download
Non Binding Agreement
An Indonesian law-compliant preliminary agreement outlining intended cooperation between parties while maintaining a non-binding status.
Download
Business Agreement
An Indonesian law-governed agreement establishing business relationships between parties, incorporating local legal requirements and commercial terms.
Download
Private Tenancy Agreement
An Indonesian law-governed agreement establishing terms and conditions for residential property rental between landlord and tenant.
Download
Common Agreement
A fundamental contract template governed by Indonesian law, establishing binding obligations between parties while ensuring compliance with local legal requirements.
Download
Professional Services Agreement
An Indonesian law-governed agreement establishing terms for professional services delivery, including scope, payment, and service provider obligations.
Download
On Hire Labour Agreement
An Indonesian law-governed agreement establishing employment terms between a labor hire company, worker, and host company.
Download
Written Agreement
A formal Written Agreement compliant with Indonesian law that establishes legally binding obligations between parties under Indonesian jurisdiction.
Download
Simple Agreement
A basic contractual agreement template compliant with Indonesian law, designed for straightforward business arrangements.
Download
Side Agreement
An Indonesian law-governed supplementary agreement that modifies or clarifies terms of an existing main agreement, requiring compliance with local language and legal requirements.
Download
Official Employment Contract
Indonesian law-compliant employment contract establishing formal employment terms and conditions under Law No. 13 of 2003 (Manpower Law).
Download
Non Hire Agreement
An Indonesian law-governed agreement preventing parties from hiring each other's employees, including specific restrictions and compliance with local labor laws.
Download
Non Fixed Term Employment Contract
Indonesian law-governed permanent employment agreement establishing terms and conditions of employment in compliance with local labor laws.
Download
Incorporation Agreement
An Indonesian law-governed agreement establishing a new company's structure, ownership, and governance framework under Law No. 40 of 2007.
Download
Boilerplate Agreement
A standardized agreement template compliant with Indonesian law, providing essential contractual elements with bilingual provisions.
Download
Amended Contract
An amended contract under Indonesian law that modifies existing contractual arrangements while ensuring compliance with local legal requirements.
Download
Tooling Agreement
An Indonesian law-governed agreement establishing terms for industrial tooling supply, manufacture, or use, aligned with local industrial regulations and international standards.
Download
Representation Agreement
An Indonesian law-governed agreement establishing and regulating the relationship between a principal company and its appointed representative, defining representation rights and obligations.
Download
Provisional Agreement
An Indonesian law-compliant temporary contractual arrangement establishing interim rights and obligations between parties pending a permanent agreement or specific event completion.
Download
Preliminary Agreement
An Indonesian law-governed preliminary agreement establishing framework terms for business negotiations and protecting parties' interests during discussion phase.
Download
Offer Of Employment Contract
An Indonesian employment contract that establishes employment terms and conditions in compliance with Indonesian labor law.
Download
Marketing Manager Employment Contract
An Indonesian law-compliant employment contract for Marketing Manager positions, outlining key terms, conditions, and responsibilities.
Download
Common Terms Agreement
Indonesian law-governed Common Terms Agreement establishing principal terms for syndicated lending arrangements, incorporating mandatory local law requirements and banking regulations.
Download
Nanny Employment Contract
An Indonesian law-compliant employment contract establishing terms and conditions for nanny services in private households.
Download
Tenancy Contract
An Indonesian law-governed agreement establishing property rental terms and conditions between landlord and tenant, compliant with the Indonesian Civil Code and property regulations.
Download
Preliminary Contract
An Indonesian law-governed pre-agreement document that establishes binding preliminary terms while parties negotiate a definitive agreement.
Download
Catering Contract
An Indonesian law-governed catering services agreement establishing terms and conditions for food service provision while ensuring compliance with local regulations.
Download
Lease Agreement
An Indonesian law-governed agreement establishing terms and conditions for property rental, defining rights and obligations of lessor and lessee.
Download
Security Agreement Form
An Indonesian law-governed agreement creating security interests over assets to secure financial obligations, compliant with Indonesian security and fiduciary laws.
Download
Business Cooperation Agreement
An Indonesian law-governed agreement establishing terms and conditions for business cooperation between multiple parties, ensuring regulatory compliance and mutual business interests.
Download
Local Employment Contract
An Indonesian law-compliant employment agreement for hiring local employees, incorporating all mandatory provisions under Indonesian labor legislation.
Download
Mutual Separation Agreement Employment
An Indonesian law-governed agreement documenting mutually agreed employment termination terms between employer and employee, including statutory entitlements and obligations.
Download
Head Of Terms Agreement
A preliminary agreement under Indonesian law outlining key commercial terms and understanding between parties for a proposed transaction, serving as a framework for future definitive agreements.
Download
New Employment Contract For Existing Employees
Indonesian law-governed employment contract template for updating terms with existing employees, compliant with current labor regulations.
Download
Business Contract
An Indonesian law-governed business contract establishing commercial relationships between business entities, ensuring compliance with local regulations and commercial practices.
Download
Work Agreement
An Indonesian law-compliant employment agreement establishing terms and conditions of employment, including statutory rights and obligations.
Download
White Label Agreement
An Indonesian law-governed agreement establishing terms for manufacturing products under another company's brand name, including quality, IP rights, and regulatory compliance.
Download
Volunteer Contract
An Indonesian law-governed agreement establishing the terms and conditions between an organization and a volunteer, ensuring compliance with local volunteer regulations.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)