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The Car Service Complaint Letter is a crucial document used in Indonesia when customers need to formally address issues with automotive service providers. It is typically employed when informal resolution attempts have failed or when the severity of the service issue requires formal documentation. The document must comply with Indonesian Consumer Protection Law (UU No. 8/1999) and related automotive industry regulations, making it a legally significant communication tool. This letter serves multiple purposes: it documents the specific service issues, establishes a formal complaint record, and initiates the official dispute resolution process. It should be used when there are significant concerns about service quality, safety issues, overcharging, or breach of service agreements. The letter includes detailed information about the vehicle, service history, specific complaints, and desired resolution, forming a basis for potential legal action if necessary under Indonesian jurisdiction.

1. Sender's Details: Full name, address, contact information, and customer/vehicle reference number if applicable

2. Date: The date when the letter is written

3. Recipient's Details: Name and address of the service center manager/company, including any relevant department

4. Subject Line: Clear indication that this is a complaint regarding car service

5. Vehicle Information: Details of the vehicle including make, model, year, and VIN number

6. Service History: Date and details of the service(s) in question

7. Problem Description: Clear and detailed explanation of the issue or unsatisfactory service

8. Impact Statement: Description of how the poor service has affected you

9. Previous Contact: Summary of any previous attempts to resolve the issue

10. Requested Resolution: Clear statement of what action you want taken to resolve the issue

11. Closing: Professional closing with a specific timeframe for expected response