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The Acknowledgement Letter For Complaint is a crucial document in the customer complaint handling process under Indonesian jurisdiction. It serves as the first formal response to a customer's complaint, demonstrating the company's commitment to addressing customer concerns and compliance with Indonesian consumer protection laws, particularly Law No. 8 of 1999. This document should be issued promptly after receiving a complaint, typically within 1-3 business days, and must include specific details about the complaint, reference numbers, expected resolution timeline, and relevant contact information. The letter helps establish a clear communication channel between the business and the complainant while creating a formal record of the complaint handling process. It's particularly important in Indonesia where consumer protection regulations require businesses to acknowledge and respond to customer complaints in a structured and timely manner.

1. Letter Header: Company letterhead, date, reference number, and recipient's contact details

2. Subject Line: Clear indication that this is a complaint acknowledgment with reference to the specific complaint number/identifier

3. Acknowledgment Statement: Formal confirmation of receiving the complaint with date of receipt and method of submission

4. Complaint Summary: Brief recap of the key points of the complaint to demonstrate understanding

5. Process Overview: Explanation of how the complaint will be handled and investigated

6. Timeline: Expected timeframe for investigation and response

7. Contact Information: Details of the person/department handling the complaint and how to reach them

8. Closing Statement: Professional closing with appreciation for bringing the matter to attention

9. Signature Block: Name, title, and signature of the authorized representative