A Credit Card Cancellation Letter is a formal document used when a cardholder wishes to terminate their credit card services with a bank or financial institution in Hong Kong. This document is essential for creating a clear record of the cancellation request and ensuring proper closure of the account in accordance with Hong Kong banking regulations and the Code of Banking Practice. The letter should be used when a cardholder has decided to permanently close their credit card account, whether due to personal choice, financial management, or service dissatisfaction. It typically includes the cardholder's personal information, card details, confirmation of account settlement, and requests for final confirmation of closure. The document helps protect both the cardholder and the bank by clearly documenting the termination request and any specific instructions regarding outstanding balances, reward points, or linked services.
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1. Sender's Details: Full name, address, contact information, and any customer reference numbers
2. Bank's Details: Name and address of the bank's relevant department
3. Card Information: Credit card number (last 4 digits only for security), type of card, and account details
4. Cancellation Request: Clear statement requesting cancellation of the credit card
5. Account Status Declaration: Statement confirming all outstanding balances have been settled or arrangement for settlement
6. Confirmation Request: Request for written confirmation of card cancellation and account closure
1. Reason for Cancellation: Include when there's a specific reason that needs to be documented, such as unauthorized charges or service issues
2. Reward Points Status: Include when there are outstanding reward points that need to be addressed
3. Automatic Payment Instructions: Include when there are standing instructions or auto-pay arrangements linked to the card that need to be terminated
4. Supplementary Cards: Include when there are supplementary cards linked to the main card that also need to be cancelled
1. Proof of Identity: Copy of HKID or passport as required by the bank for verification
2. Final Statement: Most recent credit card statement showing zero balance or payment confirmation
3. Payment Proof: If applicable, proof of final payment for any outstanding balance
Relevant legal definitions
Clauses
Relevant Industries
Banking
Financial Services
Consumer Finance
Retail Banking
Payment Services
Consumer Services
Financial Technology
Relevant Teams
Credit Operations
Customer Service
Retail Banking
Card Services
Compliance
Consumer Banking
Account Management
Customer Relations
Documentation
Risk Management
Relevant Roles
Bank Manager
Credit Card Services Manager
Customer Service Representative
Financial Services Officer
Account Manager
Compliance Officer
Consumer Banking Officer
Personal Banking Manager
Credit Operations Manager
Customer Relations Manager
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