The Letter Of Complaint Regarding Incomplete Vehicle Repair is a crucial document used when vehicle repairs have not been completed to the expected standard or as agreed. This document is particularly relevant in England and Wales, where consumer rights are protected under specific legislation including the Consumer Rights Act 2015. It should be used when informal attempts to resolve repair issues have failed, and a formal written record of the complaint is needed. The letter typically includes details of the vehicle, repair history, specific issues, and desired resolution, serving as both a formal complaint and potential evidence for future legal proceedings if necessary.
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1. Sender Details: Full name, address, and contact information of complainant
2. Recipient Details: Garage/repair shop name, address, and relevant contact person
3. Vehicle Details: Make, model, registration number, and relevant identifiers
4. Service History: Dates of service, work ordered, and payments made
5. Issue Description: Clear explanation of incomplete or unsatisfactory repairs
6. Previous Communications: Summary of prior attempts to resolve the issue
7. Desired Resolution: Specific actions requested to remedy the situation
1. Independent Assessment: Details of third-party evaluation of repairs, if obtained
2. Legal Rights Reference: Specific mention of relevant consumer protection laws, if escalating
3. Deadline for Response: Include when immediate action is required
1. Original Repair Quote/Invoice: Copy of initial agreement and payments
2. Photographs: Visual evidence of incomplete or faulty repairs
3. Expert Reports: Independent assessments or evaluations, if available
4. Communication Records: Copies of relevant emails, messages, or notes from previous interactions
Relevant legal definitions
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