UK GDPR and Data Protection Act 2018: Primary legislation governing the processing, handling, and protection of personal data in the UK. Essential for help desk operations involving customer data.
Privacy and Electronic Communications Regulations (PECR): Regulations covering electronic communications, including rules about cookies, email marketing, and electronic communications security.
Contracts (Rights of Third Parties) Act 1999: Legislation governing how third parties may enforce terms of a contract, relevant for service providers and subcontractors.
Unfair Contract Terms Act 1977: Controls the use of exclusion and limitation clauses in contracts, ensuring fairness in contractual relationships.
Consumer Rights Act 2015: Legislation protecting consumer rights and defining requirements for service quality, particularly relevant if help desk serves individual consumers.
Employment Rights Act 1996: Key legislation governing employment relationships, relevant for help desk staffing and operational hours.
Working Time Regulations 1998: Regulations controlling working hours and conditions, important for 24/7 help desk operations.
Network and Information Systems Regulations 2018: Legislation ensuring security of network and information systems, crucial for IT service providers.
Computer Misuse Act 1990: Law dealing with unauthorized access to computer systems and data security breaches.
ISO/IEC 20000: International standard for IT Service Management, providing framework for service quality and delivery.
Electronic Commerce Regulations 2002: Regulations governing electronic commerce and digital service provision in the UK.
Electronic Communications Act 2000: Legislation providing legal framework for electronic communications and digital signatures.
Equality Act 2010: Law requiring equal treatment and accessibility in service provision, including digital services.
Consumer Protection from Unfair Trading Regulations 2008: Regulations protecting consumers from unfair commercial practices and misleading claims.
Trade Secrets Regulations 2018: Legislation protecting confidential business information and trade secrets in service delivery.
