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Consumer Rights Act 2015: Primary legislation governing consumer rights, establishing that services must be carried out with reasonable care and skill, at a reasonable price, and within a reasonable time. Key foundation for consumer protection in relation to quality of service requirements.

Supply of Goods and Services Act 1982: Earlier legislation, partially superseded by Consumer Rights Act 2015 but still relevant in some cases, establishing implied terms about service quality in consumer contracts.

Consumer Protection from Unfair Trading Regulations 2008: Legislation protecting consumers against misleading actions or omissions by businesses, particularly relevant if the dry cleaner made false claims about their service capabilities.

Alternative Dispute Resolution for Consumer Disputes Regulations 2015: Provides the legal framework for resolving consumer disputes outside of court, relevant for suggesting mediation or alternative dispute resolution options in the complaint.

Limitation Act 1980: Sets statutory time limits for bringing claims, generally allowing 6 years for breach of contract claims in England and Wales.

General Data Protection Regulation (GDPR) and Data Protection Act 2018: Legislation governing the handling of personal information in correspondence and customer data protection requirements.