��������Ƶ

Consumer Rights Act 2015: Primary legislation governing consumer rights in England and Wales. Establishes that goods must be of satisfactory quality, fit for purpose, and as described. Sets out consumer remedies including repair, replacement, refund, and price reduction.

Consumer Protection from Unfair Trading Regulations 2008: Protects consumers against misleading actions or omissions in product descriptions and representations. Particularly relevant when quality issues stem from misrepresentation of the product.

Sale of Goods Act 1979: Applies specifically to business-to-business transactions. Contains implied terms about product quality and fitness for purpose. Important when dealing with commercial product quality complaints.

Supply of Goods and Services Act 1982: Relevant legislation when the product in question was provided as part of a service package. Establishes quality standards for goods supplied within services.

Alternative Dispute Resolution for Consumer Disputes Regulations 2015: Provides framework for resolving consumer disputes through alternative dispute resolution (ADR) mechanisms when direct resolution attempts fail.

Limitation Act 1980: Sets statutory time limits for bringing legal claims, generally allowing 6 years for contract claims. Critical for determining the timeframe within which complaints must be made.