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1. Change Management: Procedures for requesting and implementing changes to maintenance scope or services. Include when significant modifications are anticipated

2. Disaster Recovery: Specific procedures for system recovery after major incidents. Include for business-critical systems

3. Security Requirements: Detailed security protocols and requirements. Include for systems handling sensitive data

4. Personnel Requirements: Specific qualifications or security clearances for maintenance staff. Include for high-security environments

5. Transition Services: Provisions for handover to new providers. Include for complex systems or critical services

6. Insurance Requirements: Specific insurance coverage requirements. Include for high-value or high-risk systems

7. Audit Rights: Customer's rights to audit maintenance activities. Include for regulated industries or critical systems

8. Environmental Compliance: Environmental standards and requirements. Include if maintenance involves hardware or physical infrastructure

1. Schedule 1 - Service Level Agreement: Detailed service levels, response times, and performance metrics

2. Schedule 2 - Maintenance Services Specification: Technical details of maintenance services, including preventive and corrective maintenance procedures

3. Schedule 3 - Fee Schedule: Detailed pricing, including base fees and variable costs

4. Schedule 4 - Supported Software: List of software components covered by the maintenance agreement

5. Schedule 5 - Contact Details and Escalation Procedures: Key contacts and procedures for issue escalation

6. Schedule 6 - Change Request Template: Standard form for requesting changes to maintenance services

7. Appendix A - Technical Environment Specification: Description of the technical environment where maintenance is performed

8. Appendix B - Security Requirements: Detailed security protocols and requirements

9. Appendix C - Data Processing Agreement: GDPR-compliant data processing terms and conditions