Service Use Agreement

Service Use Agreement Template for Denmark

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Document background

The Service Use Agreement serves as a fundamental legal framework for businesses providing services in Denmark, whether digital or traditional. This document is essential when establishing a formal relationship between service providers and their customers, ensuring compliance with Danish contract law, consumer protection regulations, and data protection requirements. The agreement should be used whenever a business offers services to customers (both B2B and B2C) and needs to clearly define the terms of service delivery, usage rights, obligations, and limitations. It incorporates necessary provisions for GDPR compliance, service level commitments, and dispute resolution mechanisms while adhering to Danish legal requirements.

Suggested Sections

1. Parties: Identification of the service provider and user/customer, including business registration details

2. Background: Context of the agreement and general purpose of the service

3. Definitions: Key terms used throughout the agreement

4. Service Description: Detailed description of the services provided

5. User Obligations: Requirements and responsibilities of the user when using the service

6. Service Provider Obligations: Commitments and responsibilities of the service provider

7. Data Protection: GDPR compliance measures and data processing terms

8. Intellectual Property: IP rights and licensing terms for service use

9. Confidentiality: Protection of confidential information exchanged during service provision

10. Liability and Indemnification: Limitation of liability and indemnification provisions compliant with Danish law

11. Term and Termination: Duration of agreement and termination conditions

12. Governing Law and Jurisdiction: Specification of Danish law application and jurisdiction

13. General Provisions: Standard boilerplate clauses including force majeure, severability, and entire agreement

Optional Sections

1. Service Levels: Include when specific performance metrics and service levels need to be guaranteed

2. Payment Terms: Include for paid services, detailing pricing, billing, and payment conditions

3. Support Services: Include when technical support or customer service is part of the offering

4. Audit Rights: Include for services where compliance monitoring is necessary

5. Insurance: Include when specific insurance coverage is required

6. Marketing and References: Include when parties want to regulate use of names/logos for marketing

7. Subcontractors: Include when service provider may use third-party subcontractors

8. Export Control: Include for services with international reach or data transfer

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications and service features

2. Service Level Agreement: Specific performance metrics, availability commitments, and remedies

3. Data Processing Agreement: Detailed GDPR-compliant data processing terms and security measures

4. Pricing Schedule: Detailed pricing structure, payment terms, and fee calculations

5. Support Services Schedule: Support level descriptions, response times, and escalation procedures

6. Acceptable Use Policy: Detailed rules and restrictions for service use

7. Security Requirements: Technical and organizational security measures

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