The Service Use Agreement is essential for businesses operating in the Philippines that provide services to users, whether individuals or organizations. This document is particularly crucial in the digital age where services are increasingly delivered electronically or through online platforms. The agreement must comply with Philippine legislation, including the Electronic Commerce Act, Data Privacy Act, and Consumer Act, while protecting both service providers and users. A Service Use Agreement typically includes detailed service descriptions, usage terms, data handling procedures, payment provisions, and liability limitations. It's commonly used by technology companies, professional service providers, and digital platforms operating in the Philippine market, serving as a foundational document for service-based relationships while ensuring regulatory compliance.
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1. Parties: Identification of the service provider and the user, including complete legal names and addresses
2. Background: Context of the agreement and brief description of the service being provided
3. Definitions: Key terms used throughout the agreement, including technical terms specific to the service
4. Service Description: Detailed description of the services provided, including scope and delivery methods
5. User Obligations: Requirements and responsibilities of the user when accessing and using the service
6. Service Provider Obligations: Commitments and responsibilities of the service provider in delivering the service
7. Terms of Use: Rules and conditions governing the use of the service
8. Fees and Payment: Pricing structure, payment terms, and billing procedures
9. Term and Termination: Duration of the agreement and conditions for termination
10. Intellectual Property: Rights and restrictions regarding intellectual property associated with the service
11. Data Privacy and Security: Compliance with Data Privacy Act and data handling procedures
12. Limitation of Liability: Scope of service provider's liability and disclaimer of warranties
13. Dispute Resolution: Procedures for handling disputes and applicable jurisdiction
14. General Provisions: Standard legal provisions including notices, assignment, and entire agreement
1. Service Level Agreement: Include when specific performance metrics and service levels need to be guaranteed
2. Third-Party Services: Include when the service incorporates or depends on third-party services or products
3. User Content: Include when users can upload, create, or store their own content using the service
4. Compliance with Industry Standards: Include when the service must comply with specific industry regulations or standards
5. Insurance: Include when specific insurance coverage is required for the service
6. Export Control: Include when the service involves cross-border data transfer or international usage
7. Disaster Recovery: Include when business continuity and disaster recovery procedures are critical
8. Marketing and Publicity: Include when there are specific terms about using customer references or case studies
1. Service Description Schedule: Detailed technical specifications and features of the service
2. Fee Schedule: Detailed breakdown of fees, charges, and payment terms
3. Service Level Metrics: Specific performance indicators and service level commitments
4. Acceptable Use Policy: Detailed rules and restrictions for service usage
5. Data Processing Agreement: Specific terms for handling personal data in compliance with privacy laws
6. Technical Requirements: Minimum technical specifications required for using the service
7. Support Services Schedule: Details of support services, response times, and escalation procedures
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Software as a Service
Cloud Computing
Telecommunications
Professional Services
Financial Services
E-commerce
Healthcare
Education
Business Process Outsourcing
Digital Marketing
Consulting Services
Online Platform Services
Relevant Teams
Legal
Compliance
Information Technology
Operations
Customer Success
Sales
Business Development
Risk Management
Data Protection
Product Development
Service Delivery
Relevant Roles
Legal Counsel
Compliance Officer
Contract Manager
Business Development Manager
Chief Technology Officer
Chief Information Officer
Service Delivery Manager
Account Manager
Operations Director
Risk Manager
Data Protection Officer
Sales Director
Product Manager
Customer Success Manager
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