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Service Contract Terms And Conditions
1. Parties: Identification of the service provider and client, including business registration numbers (CVR numbers) and registered addresses
2. Background: Context of the agreement and general purpose of the services
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including any service levels or performance standards
5. Duration and Commencement: Contract term, effective date, and any renewal provisions
6. Provider's Obligations: Key responsibilities and commitments of the service provider
7. Client's Obligations: Key responsibilities and commitments of the client
8. Fees and Payment Terms: Pricing, payment schedule, invoicing details, and late payment consequences
9. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP
10. Confidentiality: Protection and handling of confidential information
11. Data Protection: GDPR compliance and data processing obligations
12. Liability and Indemnification: Limitation of liability, indemnification provisions, and insurance requirements
13. Force Majeure: Circumstances excusing performance and related procedures
14. Termination: Termination rights, notice periods, and consequences of termination
15. Governing Law and Jurisdiction: Confirmation of Danish law application and jurisdiction for disputes
1. Service Levels: Detailed service level agreements (SLAs) - include when specific performance metrics are required
2. Personnel Requirements: Specific requirements for service provider's staff - include when services require particular qualifications or security clearances
3. Subcontracting: Rules regarding use of subcontractors - include when subcontracting might be relevant
4. Audit Rights: Client's rights to audit service provision - include for regulated industries or critical services
5. Insurance: Specific insurance requirements - include for high-risk services
6. Change Control: Procedures for changing service scope or terms - include for long-term or complex services
7. Business Continuity: Business continuity and disaster recovery requirements - include for critical services
8. Export Control: Export control compliance - include for international services or technology transfer
9. Environmental Requirements: Environmental compliance and sustainability requirements - include for environmentally sensitive services
1. Schedule 1 - Service Description: Detailed specification of services, including technical requirements and deliverables
2. Schedule 2 - Service Levels: Detailed service level requirements, measurement methods, and remedies
3. Schedule 3 - Pricing and Payment: Detailed fee structure, rates, and payment terms
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details
5. Schedule 5 - Contact Details: Key contacts and escalation procedures
6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery
7. Appendix B - Security Requirements: Information security requirements and procedures
8. Appendix C - Change Request Form: Template for requesting and documenting changes to services
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