Cloud Platform Enterprise Agreement

Cloud Platform Enterprise Agreement Template for Denmark

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The Cloud Platform Enterprise Agreement is designed for organizations seeking to establish a comprehensive legal framework for enterprise-level cloud services under Danish jurisdiction. This agreement is particularly suitable for medium to large organizations requiring robust cloud infrastructure, platform services, and associated support services. It addresses critical aspects such as data protection under GDPR and Danish law, service level commitments, security requirements, and technical specifications. The document is structured to comply with Danish contract law while incorporating international best practices for cloud service agreements. It includes detailed provisions for service delivery, performance metrics, data handling, and risk allocation, making it suitable for organizations with complex cloud computing needs and strict regulatory compliance requirements.

Suggested Sections

1. Parties: Identification of the contracting parties, including full legal names, registration numbers, and addresses

2. Background: Context of the agreement and brief description of the cloud platform services being provided

3. Definitions: Detailed definitions of technical terms, service-specific terminology, and contract interpretation guidance

4. Service Provision: Core obligations regarding the provision of cloud platform services, including scope and access rights

5. Service Levels: Guaranteed service levels, availability metrics, and performance standards

6. Fees and Payment: Pricing structure, payment terms, invoicing procedures, and late payment consequences

7. Customer Obligations: Customer responsibilities, acceptable use policies, and compliance requirements

8. Data Protection and Security: GDPR compliance, data processing terms, security measures, and breach notification procedures

9. Intellectual Property Rights: IP ownership, licensing terms, and restrictions on use of the platform and content

10. Confidentiality: Protection of confidential information, permitted disclosures, and survival terms

11. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements

12. Term and Termination: Contract duration, renewal terms, termination rights, and post-termination obligations

13. General Provisions: Standard legal provisions including governing law, dispute resolution, and entire agreement clause

Optional Sections

1. Professional Services: Additional terms for implementation, training, or consulting services if offered

2. Disaster Recovery: Specific disaster recovery and business continuity terms beyond standard SLAs

3. Reseller Rights: Terms for customers who wish to resell or white-label the platform

4. Hardware Requirements: Specific hardware requirements if the service requires customer-provided infrastructure

5. Audit Rights: Detailed audit provisions for highly regulated customers

6. Custom Development: Terms for custom development or modification of the platform

7. High-Risk Use: Special terms for use in high-risk or regulated industries

Suggested Schedules

1. Schedule A - Service Description: Detailed technical specifications of the cloud platform services

2. Schedule B - Service Level Agreement: Detailed SLA metrics, measurement methods, and remedies

3. Schedule C - Pricing and Payment Terms: Detailed pricing structure, volume discounts, and payment procedures

4. Schedule D - Support Services: Support level descriptions, response times, and escalation procedures

5. Schedule E - Data Processing Agreement: Detailed GDPR-compliant data processing terms and security measures

6. Schedule F - Technical Requirements: Minimum technical requirements for accessing and using the platform

7. Schedule G - Acceptable Use Policy: Detailed rules and restrictions for platform usage

8. Appendix 1 - Emergency Contacts: List of emergency contacts for both parties

9. Appendix 2 - Authorized Administrators: List of authorized platform administrators and their access levels

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Cloud Platform Enterprise Agreement Template for Denmark

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