Document background
The Internal Service Level Agreement serves as a crucial governance tool for managing internal service relationships within organizations operating under Swiss jurisdiction. This document type is particularly relevant when establishing formal service arrangements between different departments or business units of the same organization, ensuring clear accountability and measurable performance standards. It typically includes detailed service specifications, performance metrics, resource allocation, and internal charging mechanisms, all aligned with Swiss legal requirements, particularly the Swiss Code of Obligations and relevant regulatory frameworks. The agreement helps organizations maintain service quality, manage expectations, and provide a clear framework for internal service delivery while ensuring compliance with Swiss business law.
