¶¶Òõ¶ÌÊÓƵ

All Countries
Commercial
Cloud Service Level Agreement

Cloud Service Level Agreement Template for Switzerland

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Cloud Service Level Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Cloud Service Level Agreement

"I need a Cloud Service Level Agreement for a financial services company in Switzerland, with strict data protection provisions and 99.99% uptime requirement, to be implemented by March 2025."

Celebrated by
Collaborations with
Investors
Document background
This Cloud Service Level Agreement template is designed for use in Switzerland when establishing formal service commitments between cloud service providers and their customers. It incorporates requirements under Swiss federal laws, including the Federal Data Protection Act and telecommunications regulations, while defining specific, measurable service levels and performance metrics. The document is particularly important for organizations requiring guaranteed service standards, clear accountability measures, and compliance with Swiss regulatory requirements. It should be used when implementing new cloud services or formalizing existing cloud service arrangements, ensuring both technical performance standards and legal compliance are properly addressed. The agreement includes essential provisions for data protection, security measures, service availability, support responses, and remedies for service failures.
Suggested Sections

1. Parties: Identification of the service provider and customer, including full legal names and addresses

2. Background: Context of the agreement and brief description of the cloud services being provided

3. Definitions: Detailed definitions of technical terms, service metrics, and other key terminology used in the agreement

4. Service Description: Detailed description of the cloud services being provided, including scope and limitations

5. Service Levels: Specific, measurable performance metrics and standards that the provider commits to maintain

6. Service Credits and Penalties: Compensation mechanism for service level failures and calculation methods

7. Data Protection and Security: Compliance with Swiss data protection laws, security measures, and data handling procedures

8. Support and Maintenance: Description of support services, maintenance windows, and response times

9. Force Majeure: Circumstances under which service levels may be suspended due to events beyond reasonable control

10. Term and Termination: Duration of the agreement, renewal terms, and termination conditions

11. Governing Law and Jurisdiction: Specification of Swiss law as governing law and jurisdiction for disputes

Optional Sections

1. Disaster Recovery: Detailed procedures for service recovery in case of major incidents, recommended for critical services

2. Data Migration: Procedures for initial data upload and exit data transfer, important for large data volumes

3. Industry-Specific Compliance: Additional compliance requirements for regulated industries (e.g., financial services, healthcare)

4. Multi-tenant Environment: Specific provisions for shared infrastructure environments, relevant for public cloud services

5. Subcontractors: Terms governing the use of subcontractors and third-party service providers

6. Insurance Requirements: Specific insurance coverage requirements, recommended for high-value or critical services

Suggested Schedules

1. Service Level Metrics: Detailed technical specifications of service levels, measurement methods, and reporting

2. Technical Requirements: Specific technical requirements, including supported platforms, connectivity requirements

3. Security Standards: Detailed security requirements, protocols, and compliance standards

4. Pricing and Service Credits: Detailed pricing structure and service credit calculations

5. Support Procedures: Detailed support processes, escalation procedures, and contact information

6. Data Processing Agreement: Detailed terms for data processing in compliance with Swiss data protection laws

7. Exit Plan: Detailed procedures for service termination and transition

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions














































Clauses






























Relevant Industries

Information Technology

Financial Services

Healthcare

Manufacturing

Retail

Education

Professional Services

Government

Telecommunications

Insurance

Pharmaceutical

Energy and Utilities

Relevant Teams

Legal

Information Technology

Procurement

Information Security

Compliance

Risk Management

Operations

Service Delivery

Technical Architecture

Vendor Management

Relevant Roles

Chief Information Officer

IT Director

Cloud Services Manager

Procurement Manager

Legal Counsel

Data Protection Officer

Information Security Manager

Operations Director

Technical Architect

Service Delivery Manager

Compliance Officer

Risk Manager

Vendor Manager

Contract Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Cloud Computing Agreement

Swiss law-governed agreement for cloud computing services provision, addressing service delivery, data protection, and operational requirements.

find out more

SaaS Partnership Agreement

Swiss law-governed agreement establishing partnership terms between a SaaS provider and business partner for cloud software distribution and services.

find out more

Cloud Subscription Agreement

Swiss law-governed agreement for cloud service provision, outlining service terms, data protection, and operational requirements under Swiss regulations.

find out more

Cloud Services Contract

Swiss law-governed agreement for cloud service provision, covering service terms, data protection, and security requirements.

find out more

Cloud Platform Enterprise Agreement

Swiss-law governed enterprise agreement for cloud platform services, ensuring compliance with Swiss data protection and privacy regulations.

find out more

SaaS Service Level Agreement

Swiss-law governed agreement defining service levels, performance metrics, and quality standards for SaaS delivery, including compliance with Swiss regulations.

find out more

Cloud Service Level Agreement

Swiss-law governed agreement defining service levels and performance standards for cloud services, including compliance with Swiss data protection requirements.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.

Read our Privacy Policy.