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1. Service Levels: Specific performance metrics and standards, used when service quality needs to be quantitatively measured

2. Insurance: Insurance requirements, included when services involve significant risks or regulatory requirements

3. Non-Competition: Restrictions on competitive activities, used when service provider has access to sensitive business information

4. Assignment and Subcontracting: Rights to transfer obligations or use subcontractors, included for complex service arrangements

5. Audit Rights: Client's right to audit service provider's performance, included for regulated services or critical business functions

6. Personnel Requirements: Specific qualifications or security clearances required for service provider's personnel

7. Change Control: Process for managing changes to services or commercial terms, used in long-term or complex service arrangements

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Schedule 3 - Service Levels: Detailed performance metrics, measurement methods, and remedies

4. Schedule 4 - Key Personnel: List of key personnel assigned to provide the services

5. Schedule 5 - Data Processing Agreement: Detailed terms for personal data processing in compliance with Swiss data protection laws

6. Schedule 6 - Required Insurance: Specific insurance types and coverage amounts

7. Appendix A - Contact Details: Contact information for key representatives and escalation procedures