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1. Parties: Identification of the Principal and Agent, including full legal names and addresses
2. Background: Context of the agreement, nature of the parties' businesses, and purpose of the referral arrangement
3. Definitions: Key terms used throughout the agreement, including 'Referred Customer', 'Referral Fee', 'Territory', etc.
4. Appointment and Scope: Defines the agent's appointment, territory, and scope of referral services
5. Referral Process: Details of how referrals should be made, documented, and tracked
6. Compensation: Structure of referral fees, payment terms, and calculation methods
7. Agent's Obligations: Responsibilities of the agent including compliance, reporting, and conduct
8. Principal's Obligations: Responsibilities of the principal including service delivery and support
9. Confidentiality: Protection of confidential information and trade secrets
10. Data Protection and Privacy: Compliance with PIPEDA and handling of customer data
11. Term and Termination: Duration of agreement and termination provisions
12. General Provisions: Standard clauses including governing law, notices, and entire agreement
1. Non-Solicitation: Restrictions on soliciting employees or customers, used when parties have significant market overlap
2. Training and Support: Details of training provided to agent, included when complex products/services are involved
3. Marketing and Branding: Guidelines for using principal's trademarks and marketing materials, needed when agent will conduct marketing activities
4. Audit Rights: Principal's right to audit agent's referral records, important for high-volume or high-value referral arrangements
5. Insurance Requirements: Specific insurance coverage requirements, necessary for high-risk industries
6. Dispute Resolution: Alternative dispute resolution procedures, useful for international or high-value agreements
7. Service Level Requirements: Performance standards for both parties, important for customer service-focused arrangements
1. Schedule A - Referral Fee Structure: Detailed breakdown of commission rates, tiers, and calculation methods
2. Schedule B - Referred Products/Services: List of products or services covered by the referral arrangement
3. Schedule C - Referral Territory: Detailed description of geographical or market territory for referrals
4. Schedule D - Reporting Requirements: Templates and procedures for referral tracking and reporting
5. Schedule E - Data Protection Protocols: Specific procedures for handling customer data and ensuring privacy compliance
6. Appendix 1 - Referral Documentation Forms: Standard forms and templates for documenting referrals
7. Appendix 2 - Compliance Checklist: Checklist ensuring compliance with relevant Canadian regulations
Financial Services
Insurance
Real Estate
Professional Services
Technology
Healthcare
Education
Consulting
Telecommunications
Manufacturing
Retail
Software and IT
Legal Services
Business Services
Legal
Business Development
Sales
Compliance
Operations
Risk Management
Marketing
Partner Relations
Commercial Operations
Contract Administration
Business Development Manager
Sales Director
Channel Partner Manager
Legal Counsel
Compliance Officer
Partnership Manager
Chief Revenue Officer
Marketing Director
Account Executive
Business Strategy Manager
Commercial Director
Operations Manager
Risk Manager
Contract Administrator
Chief Executive Officer
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