��������Ƶ

1. Change Management: Procedures for handling change requests - recommended for larger projects

2. Security Requirements: Specific security standards and protocols - needed if handling sensitive data

3. Disaster Recovery: Recovery procedures and backup requirements - important for business-critical websites

4. Third-Party Services: Integration with third-party services and associated responsibilities - if applicable

5. Performance Credits: Service credits or financial penalties for missing SLAs - for high-value contracts

6. Training and Documentation: Requirements for user training and system documentation - for complex systems

7. Exit Management: Detailed transition procedures at contract end - for business-critical systems

1. Schedule 1: Technical Specifications: Detailed technical requirements, including platforms, browsers, and technologies

2. Schedule 2: Service Level Metrics: Detailed performance metrics, measurement methods, and reporting procedures

3. Schedule 3: Fee Schedule: Detailed breakdown of fees, payment milestones, and additional costs

4. Schedule 4: Support and Maintenance Procedures: Detailed support processes, escalation procedures, and maintenance windows

5. Schedule 5: Acceptance Testing Criteria: Detailed testing procedures and acceptance criteria for deliverables

6. Appendix A: Contact Details: Key contacts and escalation matrix for both parties

7. Appendix B: Change Request Template: Standard template for requesting and documenting changes

8. Appendix C: Incident Report Template: Standard template for reporting and tracking incidents