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1. Parties: Identification of the service provider and the client, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the client's maintenance requirements
3. Definitions: Key terms used throughout the agreement, including technical terminology specific to maintenance services
4. Scope of Services: Detailed description of the preventive maintenance services to be provided, including frequency and nature of inspections
5. Service Provider's Obligations: Comprehensive list of the maintenance provider's duties, responsibilities, and service standards
6. Client's Obligations: Client's responsibilities including access provision, cooperation requirements, and information sharing
7. Service Levels: Specific performance standards, response times, and quality metrics for the maintenance services
8. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing procedures
9. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
10. Liability and Insurance: Allocation of risks, liability limitations, and required insurance coverage
11. Confidentiality: Protection of sensitive information and trade secrets
12. Force Majeure: Provisions for handling circumstances beyond parties' control
13. Governing Law and Jurisdiction: Specification of Austrian law application and dispute resolution procedures
1. Emergency Services: Additional provisions for emergency maintenance services, used when 24/7 coverage is required
2. Spare Parts Management: Detailed provisions for handling spare parts inventory, used when the service provider manages parts
3. Training and Documentation: Requirements for staff training and maintenance documentation, important for complex equipment
4. Warranty Extensions: Additional warranty terms beyond statutory requirements, used for specialized equipment
5. Environmental Compliance: Specific environmental protection measures, required for maintenance involving hazardous materials
6. Data Protection: Detailed GDPR compliance measures, necessary when handling personal or sensitive data
7. Subcontracting: Terms for allowing and managing subcontractors, used when service provider needs to delegate work
8. Equipment Loan: Terms for temporary equipment provision, used when maintenance requires specialized tools
1. Schedule A - Equipment List: Detailed inventory of equipment covered under the maintenance contract
2. Schedule B - Maintenance Schedule: Detailed timeline and frequency of various maintenance tasks
3. Schedule C - Service Level Agreement: Detailed performance metrics, response times, and quality standards
4. Schedule D - Rate Card: Detailed pricing for different types of services and parts
5. Schedule E - Technical Specifications: Detailed technical requirements and procedures for maintenance work
6. Appendix 1 - Contact Details: List of key contacts and escalation procedures
7. Appendix 2 - Reporting Templates: Standard forms for maintenance reports and documentation
8. Appendix 3 - Health and Safety Procedures: Specific safety protocols and requirements for maintenance work
Manufacturing
Industrial
Commercial Real Estate
Healthcare
Hospitality
Data Centers
Facilities Management
Energy
Infrastructure
Transportation
Telecommunications
Retail
Warehousing
Educational Facilities
Legal
Operations
Facilities Management
Procurement
Engineering
Maintenance
Technical Services
Quality Assurance
Health & Safety
Finance
Compliance
Risk Management
Facility Manager
Operations Director
Maintenance Supervisor
Technical Services Manager
Chief Engineer
Property Manager
Procurement Manager
Contract Administrator
Operations Manager
Asset Manager
Maintenance Technician
Quality Assurance Manager
Health and Safety Officer
Project Manager
Legal Counsel
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