Personal Data Protection Act (PDPA): Singapore's primary data protection legislation that governs the collection, use, and disclosure of personal data. Cover letters must comply with personal information sharing and consent requirements.
Tripartite Guidelines on Fair Employment Practices (TGFEP): Guidelines ensuring fair employment practices, prohibiting discriminatory language based on age, race, gender, religion, language, nationality, and marital status in professional communications.
Employment Act: Singapore's main employment law that provides basic terms and working conditions for employees, relevant for understanding the role's classification and key employment terms.
TAFEP Guidelines: Guidelines from the Tripartite Alliance for Fair & Progressive Employment Practices that set standards for professional communication and fair hiring practices in Singapore.
Industry Standards - Customer Service Excellence: Professional frameworks and metrics specific to customer service roles, including service quality standards and customer experience best practices.
Professional Ethics Guidelines: Standards for truthful representation of qualifications, experience, skills, and achievements in professional communications.
