Document background
The Complaints Policy For Schools is a critical document required for educational institutions operating in Singapore to ensure transparent and efficient handling of grievances. This policy document becomes necessary when schools need to establish clear procedures for addressing complaints from various stakeholders while maintaining compliance with Singapore's education regulations. It includes detailed processes for complaint submission, investigation, resolution, and appeals, along with specific timeframes and responsibilities. The policy ensures alignment with Singapore's Education Act, MOE guidelines, and other relevant legislation, while providing a framework that promotes fair and consistent handling of all complaints.
