Personal Data Protection Act 2012: Key legislation governing the collection, use, disclosure and care of personal data in Singapore, relevant for handling customer data in complaints
Consumer Protection (Fair Trading) Act: Primary legislation protecting consumers against unfair practices and providing framework for consumer complaints handling
Monetary Authority of Singapore Act: Regulatory framework for financial institutions including requirements for handling customer complaints in the financial sector
IMDA Guidelines: Info-communications Media Development Authority guidelines for handling customer complaints in the telecommunications and media sectors
MAS Guidelines on Fair Dealing: Specific guidelines from Monetary Authority of Singapore on fair dealing principles and complaint handling for financial institutions
CASE Guidelines: Consumers Association of Singapore guidelines providing best practices for consumer complaint handling and dispute resolution
ISO 10002:2018: International standard providing guidelines for complaints handling in organizations, focusing on customer satisfaction and quality management
Singapore Standard SS ISO 10002:2016: Singapore's adoption of ISO standards for complaints handling, adapted to local context
TRUST SG Mark Requirements: Singapore quality mark requirements including standards for customer service and complaint handling
Enterprise Singapore Guidelines: Guidelines on consumer protection and complaint handling issued by Enterprise Singapore
Singapore Code of Corporate Governance: Corporate governance principles including stakeholder engagement and complaint handling mechanisms
Employment Act: Legislation relevant for internal complaint handling procedures and employee grievance mechanisms
Workplace Safety and Health Act: Framework for handling workplace safety complaints and reporting requirements
