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1. Insurance: Insurance requirements and coverage specifications, required when services involve physical presence or high-risk activities

2. Intellectual Property: IP rights and licensing provisions, needed when support services involve software, technology or creative works

3. Data Protection: Data handling and privacy requirements, necessary when personal or sensitive data is processed

4. Business Continuity: Disaster recovery and business continuity requirements, important for critical support services

5. Training: Training obligations and requirements, relevant when service provider must train client's personnel

6. Transition Services: Provisions for handover or transition of services, important for complex or long-term support arrangements

7. Force Majeure: Provisions for unforeseen circumstances, recommended for long-term or critical support services

8. Anti-corruption: Anti-bribery and corruption provisions, particularly important when dealing with government entities

1. Schedule 1 - Service Description: Detailed technical specifications and scope of support services

2. Schedule 2 - Service Levels: Detailed service level agreements, KPIs, and performance metrics

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

4. Schedule 4 - Personnel: Key personnel requirements, qualifications, and roles

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Appendix A - Reporting Templates: Standard forms and templates for service reporting

7. Appendix B - Contact Details: Key contacts and escalation matrix for both parties

8. Appendix C - Technical Requirements: Technical specifications and requirements for service delivery