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Customer Evaluation Form Template for Qatar

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Key Requirements PROMPT example:

Customer Evaluation Form

"I need a Customer Evaluation Form for my luxury hotel in Qatar, to be implemented by March 2025, that includes detailed rating scales for room service, housekeeping, and front desk services, with Arabic translation and compliance with local hospitality standards."

Document background
The Customer Evaluation Form serves as a critical tool for businesses operating in Qatar to gather and analyze customer feedback while ensuring compliance with local regulations. This document is essential when organizations need to assess service quality, measure customer satisfaction, and identify areas for improvement. The form must adhere to Qatar's data protection laws (Law No. 13 of 2016) and consumer protection regulations (Law No. 8 of 2008), incorporating appropriate privacy notices and consent mechanisms. It typically includes customer information, service/product evaluation criteria, rating scales, and comment sections, allowing for both quantitative and qualitative feedback collection. The document is designed to be adaptable across various sectors while maintaining core evaluation elements and legal compliance requirements.
Suggested Sections

1. Company Information: Details of the company conducting the evaluation, including company name, commercial registration number, and contact information

2. Customer Information: Basic customer details including name, contact information, and customer ID/reference number if applicable

3. Service/Product Details: Identification of specific product or service being evaluated

4. Evaluation Criteria: Main evaluation questions covering service quality, product satisfaction, staff performance, etc.

5. Rating Scale: Clear explanation of the rating system being used (e.g., 1-5 scale, satisfaction levels)

6. Comments Section: Space for detailed customer feedback and specific comments

7. Data Protection Notice: Statement on how the collected information will be used and protected, complying with Qatar's data protection laws

8. Declaration: Customer confirmation of truthful responses and consent for data usage

Optional Sections

1. Service Recovery: Additional section for capturing specific issues or complaints, used when the form doubles as a complaint handling mechanism

2. Future Contact Permission: Optional section for requesting permission for future communications or follow-up

3. Loyalty Program Information: Section for capturing loyalty program details if the business operates such a program

4. Branch/Location Specific Details: For businesses with multiple locations, used to capture location-specific feedback

5. Employee Identification: Section to identify specific staff members involved in service delivery, used when employee performance evaluation is needed

Suggested Schedules

1. Rating Scale Guide: Detailed explanation of rating criteria and scoring system

2. Privacy Policy: Detailed privacy policy and data protection information

3. Terms and Conditions: General terms and conditions regarding the evaluation process and data usage

4. Service Standards: Reference guide showing company's service standards and commitments

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions






























Clauses

























Relevant Industries

Retail

Banking and Financial Services

Hospitality

Healthcare

Education

Professional Services

Telecommunications

Real Estate

Transportation

Food and Beverage

Relevant Teams

Customer Service

Quality Assurance

Operations

Legal

Compliance

Marketing

Business Development

Customer Experience

Data Protection

Research and Analytics

Relevant Roles

Customer Service Manager

Quality Assurance Manager

Operations Director

Customer Experience Officer

Compliance Officer

Data Protection Officer

Marketing Manager

Branch Manager

Service Delivery Manager

Business Development Manager

Customer Insights Analyst

Legal Counsel

Industries






Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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