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1. Parties: Identification of the service provider and purchaser, including full legal names, registration details, and addresses
2. Background: Context of the agreement and brief description of the parties' intention to enter into a service arrangement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the services to be provided, including deliverables and performance standards
5. Term and Timeline: Duration of the agreement and key milestone dates
6. Fees and Payment Terms: Pricing structure, payment schedule, invoicing requirements, and payment methods
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Customer's Obligations: Key responsibilities and commitments of the customer
9. Performance Standards: Quality metrics, KPIs, and service levels to be maintained
10. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: Compliance with Philippine Data Privacy Act and data handling requirements
13. Liability and Indemnification: Allocation of risks and responsibilities for damages
14. Termination: Circumstances and procedures for ending the agreement
15. Governing Law and Dispute Resolution: Choice of Philippine law and dispute resolution mechanisms
16. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
17. Execution: Signature blocks and execution formalities
1. Insurance: Required when services involve significant risks or on-site work
2. Force Majeure: Important for long-term services or where external factors could significantly impact performance
3. Anti-Corruption and Compliance: Essential for international contracts or government-related services
4. Change Control: Needed for complex services where scope changes are likely
5. Personnel Requirements: Include when specific staff qualifications or security clearances are required
6. Transition and Exit: Important for critical services requiring handover arrangements
7. Business Continuity: Relevant for essential services requiring disaster recovery planning
8. Audit Rights: Include when regular monitoring of service provider's performance is needed
9. Subcontracting: Necessary when service provider may need to engage third parties
10. Local Content Requirements: Required for industries with specific Philippine local content regulations
1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement methodology
3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment milestones
4. Schedule 4 - Implementation Timeline: Project schedule, milestones, and delivery dates
5. Schedule 5 - Key Personnel: List of key staff and their roles/qualifications
6. Schedule 6 - Required Reports: Format and frequency of performance reports
7. Appendix A - Service Location(s): Details of where services will be performed
8. Appendix B - Technical Requirements: Specific technical standards and requirements
9. Appendix C - Forms and Templates: Standard forms for change requests, reports, etc.
10. Appendix D - Security Requirements: IT, physical, and data security requirements
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Professional Services
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Healthcare
Construction
Telecommunications
Financial Services
Education
Transportation and Logistics
Energy and Utilities
Real Estate
Retail and Consumer Services
Media and Entertainment
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Procurement
Finance
Operations
Risk and Compliance
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Procurement Manager
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Chief Financial Officer
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