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The Online Transaction Failed Complaint Letter is a crucial document used in the Philippine jurisdiction when online transactions go awry. It serves as a formal mechanism for consumers to seek resolution for failed online transactions, whether these involve incomplete purchases, double charges, or non-delivery of goods/services. This document is particularly relevant in the context of the growing digital economy in the Philippines, where it's essential to have proper documentation for consumer protection. The letter should be drafted in compliance with the Electronic Commerce Act (RA 8792) and Consumer Act (RA 7394), including all necessary transaction details, timeline of events, and specific remedy sought. It's typically used when initial attempts to resolve the issue through customer service channels have been unsuccessful, serving as a formal escalation step before involving regulatory authorities.

1. Sender's Information: Complete contact details of the complainant including name, address, contact number, and email

2. Date: Current date when the complaint letter is written

3. Recipient's Information: Complete details of the company/organization and specific department/person handling complaints

4. Subject Line: Clear indication that this is a complaint regarding a failed online transaction with reference numbers

5. Transaction Details: Specific details about the attempted transaction including date, time, amount, and reference numbers

6. Problem Description: Clear explanation of what went wrong with the transaction and its impact

7. Previous Communication: Summary of any previous attempts to resolve the issue

8. Specific Request: Clear statement of the desired resolution (refund, transaction completion, etc.)

9. Closing: Professional closing with expected timeframe for response and contact information