��������Ƶ

The Informal Complaint Letter is a fundamental tool for consumer advocacy in the Philippines, designed to address grievances with businesses or organizations while maintaining a constructive dialogue. This document type is typically used when initial verbal or informal communications have not resolved an issue, but before escalating to formal legal proceedings. The letter should comply with Philippine consumer protection laws, particularly the Consumer Act of the Philippines (RA 7394), while avoiding potentially libelous content as defined by the Revised Penal Code. An Informal Complaint Letter typically includes detailed description of the issue, supporting evidence, and clear requests for resolution, all while maintaining a professional yet approachable tone that reflects Filipino business communication norms. It serves as both a communication tool and a documented record of the complaint, which may become important if further escalation is needed.

1. Sender's Contact Information: Full name, address, contact number, and email of the complainant

2. Date: Current date when the letter is written

3. Recipient's Information: Name, title, and address of the person or organization receiving the complaint

4. Subject Line: Brief, clear description of the complaint topic

5. Greeting: Appropriate salutation to the recipient

6. Introduction: Brief statement identifying yourself and the reason for writing

7. Complaint Details: Clear description of the issue, including relevant dates, times, and locations

8. Impact Statement: Explanation of how the issue has affected you

9. Requested Resolution: Clear statement of what action you want taken to resolve the issue

10. Closing: Professional closing statement with your signature