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The Electric Bill Complaint Application is a crucial document within the Philippine energy sector's consumer protection framework. It is primarily used when consumers need to formally dispute electricity bills, challenge service quality, or address other utility-related issues that haven't been satisfactorily resolved through initial communication with their distribution utility. This document is governed by the Energy Regulatory Commission (ERC) of the Philippines and must comply with requirements set forth in the EPIRA Act (Republic Act No. 9136) and various ERC resolutions. The application requires detailed information about the consumer, the nature of the complaint, supporting evidence, and previous attempts at resolution. It serves as the official starting point for formal dispute resolution processes and can be filed by individual consumers, businesses, or their authorized representatives. The document's format and content requirements are specifically designed to facilitate efficient processing and resolution within the Philippine regulatory system.

1. Personal Information: Consumer's complete name, account number, service address, contact details, and billing address

2. Distribution Utility Information: Name and address of the electric distribution utility being complained against

3. Complaint Summary: Brief overview of the nature of the complaint (e.g., billing discrepancy, meter reading issue, service quality)

4. Complaint Details: Detailed explanation of the issue including relevant dates, bill amounts, and specific incidents

5. Prior Communication: Summary of previous attempts to resolve the issue with the distribution utility, including dates and reference numbers of prior communications

6. Evidence Description: List and description of supporting documents attached to the complaint

7. Requested Resolution: Clear statement of the desired outcome or resolution being sought

8. Declaration: Statement affirming that all information provided is true and correct