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Term Service Contract

Term Service Contract Template for New Zealand

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Key Requirements PROMPT example:

Term Service Contract

"I need a Term Service Contract for providing IT managed services to a medium-sized retail company in Auckland, including cloud hosting and 24/7 support services, with the contract starting January 1, 2025, and running for an initial term of three years with automatic renewal options."

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Document background
The Term Service Contract is a fundamental commercial agreement used in New Zealand business operations for establishing long-term service arrangements between service providers and their customers. This document type is essential when parties require a structured framework for ongoing service delivery, whether for professional services, maintenance, IT services, or other continuous service arrangements. It includes comprehensive provisions for service scope, performance standards, payment terms, and risk allocation, all aligned with New Zealand legal requirements. The agreement is particularly suitable for businesses seeking to formalize service relationships with clear deliverables, service levels, and commercial terms. It incorporates necessary protections and obligations under key New Zealand legislation, including the Contract and Commercial Law Act 2017, Fair Trading Act 1986, and where applicable, the Consumer Guarantees Act 1993.
Suggested Sections

1. Parties: Identification and details of the service provider and customer, including registered addresses and company numbers

2. Background: Context of the agreement, brief description of the services, and the parties' intentions

3. Definitions and Interpretation: Defined terms used throughout the agreement and rules for interpreting the contract

4. Term and Renewal: Duration of the agreement, commencement date, and renewal provisions

5. Services: High-level description of services to be provided, with reference to detailed specifications in schedules

6. Service Provider's Obligations: Key responsibilities and commitments of the service provider

7. Customer's Obligations: Key responsibilities and commitments of the customer

8. Fees and Payment: Payment terms, fee structure, invoicing, and payment methods

9. Service Levels: Performance standards and metrics for service delivery

10. Intellectual Property: Ownership and licensing of IP rights related to the services

11. Confidentiality: Protection and handling of confidential information

12. Liability and Indemnities: Limitation of liability and indemnification provisions

13. Termination: Grounds for termination, notice periods, and consequences of termination

14. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law

Optional Sections

1. Data Protection and Privacy: Required when personal data processing is involved in service delivery

2. Force Majeure: Include when services might be affected by events beyond parties' control

3. Change Control: Include for complex services where scope changes are likely

4. Audit Rights: Include when compliance verification or performance monitoring is required

5. Insurance: Include when specific insurance coverage requirements exist

6. Business Continuity: Include for critical services requiring disaster recovery planning

7. Anti-Bribery and Corruption: Include for international services or high-value contracts

8. Health and Safety: Include when services involve on-site work or physical risks

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed description of services, methodologies, and deliverables

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fees and Charges: Detailed pricing structure, rate cards, and payment milestones

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation or transition

5. Schedule 5 - Key Personnel: Details of key staff members and their roles

6. Schedule 6 - Form of Change Order: Template for documenting and approving changes to services

7. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

8. Appendix B - Security Requirements: Security protocols and compliance requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions
























































Clauses











































Relevant Industries

Information Technology

Professional Services

Facilities Management

Construction

Healthcare

Education

Manufacturing

Telecommunications

Financial Services

Engineering

Consulting

Maintenance Services

Property Management

Business Process Outsourcing

Relevant Teams

Legal

Procurement

Commercial

Operations

Risk and Compliance

Finance

Service Delivery

Business Development

Account Management

Contract Administration

Relevant Roles

Commercial Manager

Procurement Manager

Contract Manager

Legal Counsel

Operations Manager

Project Manager

Service Delivery Manager

Business Development Manager

Risk Manager

Compliance Officer

Chief Operating Officer

General Manager

Account Manager

Vendor Manager

Commercial Director

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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