The High Water Bill Complaint Letter is a crucial document used when a consumer in New Zealand receives a water bill that appears unusually high or potentially incorrect. This formal communication tool is designed to initiate a dispute resolution process with water service providers, whether they are local councils or private utilities companies. The document should include specific bill details, historical usage patterns, and any evidence supporting the complaint. It operates within the framework of New Zealand's consumer protection legislation, including the Water Services Act 2021 and the Consumer Guarantees Act 1993. The letter serves as an important first step in the dispute resolution process and may be required as evidence if the matter needs to be escalated to the Utilities Disputes resolution service. It's particularly relevant in situations where there's a significant unexplained increase in water charges or suspected billing errors.
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1. Sender's Contact Information: Full name, address, account number, and contact details of the complainant
2. Recipient's Details: Water utility company's name, department, and full address
3. Subject Line: Clear indication that this is a formal complaint about a high water bill
4. Bill Details: Specific details of the disputed bill including bill number, billing period, and amount
5. Problem Description: Clear explanation of why the bill is believed to be incorrect
6. Supporting Evidence: Description of evidence such as previous bills, meter readings, or usage patterns
7. Request for Resolution: Specific actions requested from the utility company
8. Timeline for Response: Reasonable deadline for the company to respond to the complaint
1. Previous Communication Reference: Include if there have been prior conversations or correspondence about the issue
2. Property Information: Include details about the property if relevant to the complaint (e.g., size, occupancy changes, recent renovations)
3. Professional Assessment: Include if a plumber or other professional has inspected for leaks or other issues
4. Legal Rights Reference: Include references to relevant consumer protection laws if the situation has escalated
5. Alternative Resolution Notice: Include if planning to escalate to Utilities Disputes if not resolved satisfactorily
1. Bill History: Copies of water bills from previous periods showing normal usage patterns
2. Meter Reading Photos: Photographs of meter readings if available
3. Professional Reports: Any plumber's reports or professional assessments if applicable
4. Communication Records: Copies of previous emails, letters, or notes from phone conversations regarding the issue
Relevant legal definitions
Clauses
Relevant Industries
Utilities
Residential Property
Commercial Property
Property Management
Public Services
Consumer Services
Local Government
Relevant Teams
Customer Service
Property Management
Operations
Legal
Facilities Management
Account Management
Dispute Resolution
Consumer Affairs
Utilities Management
Tenant Relations
Relevant Roles
Property Manager
Facility Manager
Building Manager
Office Manager
Body Corporate Manager
Tenant Relations Manager
Consumer Advocate
Legal Administrator
Operations Manager
Residential Manager
Commercial Property Manager
Utilities Account Manager
Customer Service Representative
Dispute Resolution Officer
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