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1. Change Management: Procedures for requesting and implementing service changes, used when the service requires frequent modifications

2. Service Migration: Procedures for service migration or transition, included when there's a possibility of changing providers

3. Multi-vendor Management: Procedures for managing multiple service providers, included when the network service involves multiple vendors

4. Customer Obligations: Specific customer responsibilities, included when the service requires significant customer involvement

5. Compliance Requirements: Specific industry compliance requirements, included for regulated industries

6. Service Customization: Terms for service customization, included when offering non-standard service options

7. Training and Support: Details of training provided to customer staff, included when the service requires customer training

1. Schedule 1: Technical Specifications: Detailed technical specifications of the network service

2. Schedule 2: Service Level Metrics: Detailed description of all service level metrics and measurement methods

3. Schedule 3: Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4: Support Procedures: Detailed support procedures and escalation matrix

5. Schedule 5: Security Standards: Detailed security requirements and compliance standards

6. Appendix A: Network Diagram: Technical diagram showing network architecture and connections

7. Appendix B: Contact Information: List of key contacts for both parties

8. Appendix C: Incident Response Plan: Detailed procedures for handling service incidents

9. Appendix D: Change Request Forms: Standard forms for requesting service changes