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1. Regulatory Compliance: Specific regulatory requirements for regulated industries (e.g., financial services, healthcare)

2. Environmental Standards: Green IT and sustainability requirements, relevant for environmentally conscious organizations

3. Staff and Subcontractors: Requirements for service provider personnel and subcontractor management, if relevant

4. Innovation and Continuous Improvement: Provisions for service enhancement and technological advancement

5. Multi-vendor Integration: Procedures for coordination with other service providers in multi-vendor environments

6. Cloud Services: Specific provisions for cloud-based services, including data location and cloud security

7. Intellectual Property Rights: Detailed IP provisions if service involves software development or content creation

8. Exit Management: Detailed transition provisions for service termination or provider change

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Charging: Detailed pricing models, rate cards, and charging calculations

4. Schedule 4 - Service Management Procedures: Operational procedures, escalation matrices, and contact details

5. Schedule 5 - Security Standards: Detailed security requirements, protocols, and compliance standards

6. Schedule 6 - RACI Matrix: Responsibility assignment matrix for service delivery and management

7. Appendix A - Technical Architecture: Technical diagrams and infrastructure specifications

8. Appendix B - Report Templates: Standard formats for service reporting and performance measurement

9. Appendix C - Service Credit Calculations: Detailed formulas and examples for service credit calculations