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1. Additional Services: Framework for requesting and charging for services beyond the retainer scope - include when client may need variable additional work

2. Third-Party Services: Management of third-party tools, plugins, or services - include when solution requires significant third-party integrations

3. Performance Metrics: Specific KPIs and measurement criteria - include for larger projects or when client requires detailed performance tracking

4. Security Requirements: Specific security protocols and standards - include for projects involving sensitive data or high-security requirements

5. Training and Documentation: Provisions for training client staff and maintaining documentation - include when knowledge transfer is crucial

6. Disaster Recovery: Backup and recovery procedures - include for business-critical websites

7. Non-Compete: Restrictions on working with competitors - include when dealing with sensitive industry information

8. Insurance Requirements: Specific insurance coverage requirements - include for high-value projects or when required by client policy

1. Schedule A - Scope of Retainer Services: Detailed breakdown of all services included in the monthly retainer fee

2. Schedule B - Rate Card: Pricing for additional services outside the retainer scope

3. Schedule C - Service Level Metrics: Detailed performance standards, response times, and measurement criteria

4. Schedule D - Technical Requirements: Specific technical standards, platforms, and technologies to be used

5. Schedule E - Contact Details and Escalation Matrix: Key contacts and communication protocols for both parties

6. Appendix 1 - Change Request Template: Standard form for requesting changes or additional services

7. Appendix 2 - Monthly Report Template: Format for regular service reporting and performance tracking

8. Appendix 3 - Security and Compliance Requirements: Detailed security protocols and compliance standards applicable to the services