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1. Change Control: Procedures for managing changes to the scope of services - include when the retainer involves complex projects likely to evolve

2. Service Credits: Compensation mechanism for service level failures - include when specific performance metrics are crucial

3. Disaster Recovery: Procedures for handling system failures and data loss - include for mission-critical websites

4. Non-Compete: Restrictions on working with competitors - include when dealing with sensitive industry sectors

5. Training and Documentation: Requirements for providing training and documentation - include when knowledge transfer is important

6. Security Requirements: Specific security standards and certifications - include for financial or healthcare sector clients

7. Subcontracting: Terms for engaging subcontractors - include when the developer may need to delegate work

1. Schedule 1 - Service Description: Detailed breakdown of included services, maintenance tasks, and development activities

2. Schedule 2 - Service Levels: Detailed metrics, response times, and performance standards

3. Schedule 3 - Fee Schedule: Detailed pricing, including retainer fees, hourly rates for additional work, and expenses

4. Schedule 4 - Technical Requirements: Specific technical standards, platforms, and tools to be used

5. Schedule 5 - Contact Details and Escalation Procedure: Key contacts, communication channels, and issue escalation process

6. Appendix A - Acceptance Testing Procedures: Procedures for testing and accepting deliverables

7. Appendix B - Security Policies: Detailed security requirements and procedures

8. Appendix C - Change Request Template: Standard form for requesting changes to services or deliverables