The User Level Agreement serves as a crucial legal framework for digital service providers operating in Malaysia, establishing the relationship between service providers and end users. This document is essential when offering software, platforms, or digital services to Malaysian users, whether for consumer or business applications. It must comply with Malaysian legislation, particularly the Electronic Commerce Act 2006, Personal Data Protection Act 2010, and Consumer Protection Act 1999. The agreement typically covers service access rights, user obligations, data protection, privacy requirements, intellectual property rights, and dispute resolution mechanisms. It's designed to protect both service providers and users while ensuring compliance with Malaysian digital transaction laws and regulations.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and user, including full legal names and contact details
2. Background: Context of the agreement and brief description of the service being provided
3. Definitions: Detailed definitions of key terms used throughout the agreement
4. Service Description: Detailed description of the services provided and access rights granted to the user
5. User Obligations: User responsibilities, acceptable use policies, and account management requirements
6. Data Protection and Privacy: Terms regarding collection, processing, and protection of user data in compliance with PDPA 2010
7. Intellectual Property Rights: Rights and restrictions regarding service-related IP and user-generated content
8. Technical Requirements: Minimum technical specifications and requirements for service access
9. Security Requirements: Security protocols, password policies, and user authentication requirements
10. Term and Termination: Duration of agreement, renewal terms, and termination conditions
11. Liability and Indemnification: Limitations of liability and user indemnification obligations
12. Dispute Resolution: Procedures for handling disputes, including jurisdiction and governing law
13. General Provisions: Standard boilerplate clauses including entire agreement, severability, and force majeure
1. Payment Terms: Include when service involves fees or payments - details pricing, payment methods, and billing cycles
2. Service Level Commitments: Include when offering specific service levels or uptime guarantees
3. Third-Party Integrations: Include when service interfaces with third-party services or platforms
4. Content Policy: Include when users can create, upload, or share content
5. API Usage Terms: Include when providing API access as part of the service
6. Compliance Requirements: Include when service is subject to specific regulatory requirements (e.g., financial services, healthcare)
7. Device-Specific Terms: Include when service requires specific device usage or installation
1. Schedule 1 - Service Specifications: Detailed technical specifications and features of the service
2. Schedule 2 - Acceptable Use Policy: Detailed guidelines for acceptable use of the service
3. Schedule 3 - Privacy Policy: Detailed privacy policy and data handling procedures
4. Schedule 4 - Security Standards: Detailed security requirements and protocols
5. Appendix A - Fee Schedule: Detailed pricing information and payment terms (if applicable)
6. Appendix B - Service Level Metrics: Detailed service level commitments and measurements (if applicable)
7. Appendix C - Technical Requirements: Detailed technical requirements and compatibility specifications
Relevant legal definitions
Clauses
Relevant Industries
Technology
E-commerce
Financial Services
Healthcare
Education
Telecommunications
Professional Services
Media and Entertainment
Retail
Manufacturing
Cloud Services
Software Development
Digital Services
Consumer Services
Relevant Teams
Legal
Compliance
Information Technology
Product Development
Risk Management
Data Protection
Information Security
Customer Success
Operations
Business Development
Contract Administration
Relevant Roles
Legal Counsel
Privacy Officer
Compliance Manager
IT Director
Software Development Manager
Product Manager
Risk Manager
Data Protection Officer
Chief Technology Officer
Chief Information Officer
Operations Manager
Customer Success Manager
Business Development Manager
Contract Administrator
Information Security Manager
Find the exact document you need
Incident Resolution Time SLA
A Malaysian law-governed agreement defining incident resolution time commitments and service level requirements between service providers and their clients.
Download
Ecommerce SLA
Malaysian-law governed Service Level Agreement for e-commerce operations, defining performance metrics and service standards under Malaysian regulations.
Download
SLA Type
A Malaysian-law governed Service Level Agreement defining service standards, performance metrics, and delivery commitments between service provider and recipient.
Download
SLA Telecom
A Malaysian law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and regulatory compliance requirements for telecommunications services.
Download
SLA Site
A Malaysian-law governed Site Service Level Agreement defining service standards and performance metrics for site-specific services.
Download
SLA For Problem Management
A Malaysian law-governed Service Level Agreement defining problem management processes, response times, and resolution targets for IT services.
Download
Managed Services Service Level Agreement
A Malaysian law-governed Service Level Agreement defining performance standards and operational requirements for managed services arrangements.
Download
Defect Resolution SLA
A Malaysian law-governed Service Level Agreement specifying defect resolution requirements, timelines, and remediation procedures for technical systems.
Download
Average SLA
A Malaysian-law governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
Download
SLA Delivery Time
A Malaysian law-governed Service Level Agreement establishing delivery time commitments, performance metrics, and remedies for logistics services.
Download
SLA Enterprise
Malaysian-compliant enterprise Service Level Agreement template establishing service commitments and performance metrics between service providers and enterprise customers.
Download
Maintenance SLA
A Malaysian law-governed agreement setting out terms and performance standards for maintenance services, including service levels, responsibilities, and remedies.
Download
Tier 3 SLA
Malaysian-law governed Tier 3 SLA defining expert-level technical support services and performance standards for mission-critical systems.
Download
SLA Uptime
A Malaysian law-governed Service Level Agreement defining uptime commitments, measurement methods, and compensation mechanisms for service interruptions.
Download
Task SLA
A Malaysian-law governed agreement defining performance metrics and service standards for specific operational tasks, including measurement criteria and compliance requirements.
Download
SLA Storage
A Malaysian-law governed Service Level Agreement for storage services, defining performance metrics and obligations between storage providers and clients.
Download
SLA Server Uptime
A Malaysian law-governed Service Level Agreement defining server uptime commitments, performance metrics, and compensation mechanisms for service disruptions.
Download
SLA Level 1
Malaysian law-compliant Service Level Agreement template establishing basic service delivery commitments and performance metrics between provider and customer.
Download
SLA In System Design
A Malaysian-law governed Service Level Agreement defining performance metrics and standards for system design services, ensuring compliance with local digital service regulations.
Download
SLA 99.999 Downtime
A Malaysian law-governed Service Level Agreement (SLA) ensuring 99.999% service availability with strict uptime requirements and compliance measures.
Download
SLA 8x5
A Malaysian law-governed Service Level Agreement for 8x5 business hours support, defining service standards and performance metrics.
Download
ShIPping SLA
Malaysian law-compliant Service Level Agreement template for shipping services, defining performance standards and operational requirements for maritime transportation.
Download
Service Level Agreement In Crm
A Malaysian law-governed agreement defining service levels and performance standards for CRM system services, including compliance with local data protection regulations.
Download
Service Level Agreement Graphic Design
Malaysian-law governed Service Level Agreement for graphic design services, outlining service standards, deliverables, and performance metrics.
Download
Security Level Agreement
A Malaysian law-governed agreement establishing security standards and compliance requirements between parties, including data protection and cybersecurity measures.
Download
Quality SLA
A Malaysian law-governed Quality Service Level Agreement defining service standards, metrics, and compliance requirements between service provider and recipient.
Download
Performance SLA
A Malaysian-law governed agreement defining service performance standards, metrics, and compliance requirements between service providers and recipients.
Download
Office SLA
A Malaysian-law governed Service Level Agreement defining performance standards and operational requirements for office services delivery.
Download
Latency SLA
A Malaysian law-governed Service Level Agreement specifying latency commitments, measurement methods, and remedies for digital service performance.
Download
Finance SLA
A Malaysian law-governed Service Level Agreement defining performance standards and operational requirements for financial services delivery, aligned with local financial regulations.
Download
Email SLA
A Malaysian-compliant Service Level Agreement defining performance standards and obligations for email services, governed by Malaysian law.
Download
Downtime SLA
A Malaysian law-governed Service Level Agreement defining system availability commitments, downtime limits, and remedies for service disruptions.
Download
Development SLA
A Malaysian-law governed agreement setting performance standards and deliverables for software development services, combining SLA metrics with development requirements.
Download
Demo SLA
A Malaysian law-governed Service Level Agreement defining service standards, performance metrics, and accountability measures between service provider and customer.
Download
Monthly SLA
Malaysian-compliant monthly Service Level Agreement template establishing service standards and performance metrics between providers and clients.
Download
Manage SLA
A Malaysian-compliant contract for managing service level agreements, including performance metrics and reporting requirements under Malaysian law.
Download
Delivery SLA
A Malaysian law-governed agreement setting delivery service levels between logistics providers and customers, including performance metrics and quality standards.
Download
Data Slas
A Malaysian law-governed agreement defining service levels and requirements for data-related services, ensuring compliance with local data protection regulations.
Download
Daily SLA
A Malaysian-law governed agreement establishing daily service performance standards, metrics, and compliance requirements between service providers and recipients.
Download
Cloud Storage SLA
A Malaysian-compliant Service Level Agreement for cloud storage services, defining performance metrics and data protection standards.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)