The Registered User Agreement serves as a fundamental legal document for businesses operating digital platforms, applications, or online services in Malaysia. It is essential for establishing a clear legal relationship between service providers and their users, ensuring compliance with Malaysian legislation including data protection, consumer protection, and e-commerce laws. This agreement should be implemented when launching any digital service that requires user registration and ongoing user interaction. It typically covers user rights and obligations, data protection and privacy measures, intellectual property rights, service usage terms, and liability limitations. The document must align with Malaysian regulatory requirements while remaining clear and understandable for users.
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1. Parties: Identification of the service provider and definition of user/registered user
2. Background: Brief description of the service and purpose of the agreement
3. Definitions: Definitions of key terms used throughout the agreement
4. Registration and Account: Process of registration and account creation, including eligibility requirements
5. Terms of Service: Core terms governing the use of the service
6. User Obligations: User responsibilities, prohibited activities, and account security requirements
7. Data Protection and Privacy: Terms regarding collection, processing, and protection of personal data in compliance with PDPA
8. Intellectual Property Rights: IP ownership, licenses, and restrictions on use of content
9. Payment Terms: Terms related to fees, charges, and payment processing if applicable
10. Term and Termination: Duration of agreement, termination rights, and consequences of termination
11. Disclaimers and Limitations of Liability: Warranty disclaimers and liability limitations
12. Dispute Resolution: Process for handling disputes, including jurisdiction and governing law
13. General Provisions: Standard legal provisions including notices, assignment, and severability
1. Third-Party Services: Include when the service integrates with or relies on third-party services
2. User Content: Include when users can create, upload, or share content through the service
3. API Usage: Include when providing API access to developers
4. Premium Features: Include when offering premium or subscription-based services
5. Community Guidelines: Include when the service has user interaction or community features
6. Rewards Program: Include when offering loyalty or rewards programs
7. Age Restrictions: Include detailed section when service is age-restricted or targets specific age groups
1. Schedule 1 - Service Description: Detailed description of services, features, and functionality
2. Schedule 2 - Acceptable Use Policy: Detailed rules and guidelines for service usage
3. Schedule 3 - Privacy Policy: Detailed privacy policy compliant with PDPA requirements
4. Schedule 4 - Fee Schedule: Detailed breakdown of fees and charges if applicable
5. Schedule 5 - Service Level Agreement: Performance metrics and service standards if applicable
6. Appendix A - Technical Requirements: Technical specifications and requirements for using the service
7. Appendix B - Data Processing Agreement: Detailed terms for processing personal data if acting as data processor
Relevant legal definitions
Clauses
Relevant Industries
Technology
E-commerce
Digital Services
Software Development
Mobile Applications
Online Platforms
Social Media
Financial Technology
Entertainment
Education Technology
Healthcare Technology
Online Marketplaces
Cloud Services
Digital Content
Telecommunications
Relevant Teams
Legal
Compliance
Product Development
Information Technology
Customer Success
Risk Management
Operations
Information Security
User Experience
Business Development
Privacy
Digital Operations
Relevant Roles
Legal Counsel
Privacy Officer
Compliance Manager
Product Manager
Chief Technology Officer
User Experience Designer
Customer Success Manager
Risk Manager
Operations Director
Digital Services Manager
Information Security Officer
Business Development Manager
Chief Executive Officer
Chief Legal Officer
Product Owner
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