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Managed Service Provider Contract

Managed Service Provider Contract Template for Malaysia

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Key Requirements PROMPT example:

Managed Service Provider Contract

"I need a Managed Service Provider Contract for a healthcare technology company in Malaysia, covering cybersecurity services and data protection compliance, with specific provisions for handling patient data and integration with medical systems."

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Document background
The Managed Service Provider Contract is essential for organizations in Malaysia seeking to outsource their IT operations to professional service providers. This agreement is typically used when a business requires ongoing IT support, infrastructure management, cybersecurity services, or other technology-related services on a continuous basis. The contract must comply with Malaysian legislation, including the Personal Data Protection Act 2010, Computer Crimes Act 1997, and Digital Signature Act 1997. It outlines comprehensive service level agreements, performance metrics, data protection measures, and operational procedures while addressing specific requirements of Malaysian business practices and regulatory environment. The document serves as a crucial framework for establishing clear expectations, responsibilities, and accountability in managed service relationships.
Suggested Sections

1. Parties: Identification of the MSP and the client, including registration details and addresses

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Detailed definitions of technical terms, service-related concepts, and contract terminology

4. Services Scope: Detailed description of services to be provided, including core IT services, support, and maintenance

5. Service Levels: Specific service level agreements (SLAs), performance metrics, and measurement methodologies

6. Term and Termination: Contract duration, renewal terms, and conditions for termination

7. Fees and Payment: Pricing structure, payment terms, invoicing procedures, and late payment consequences

8. Provider Obligations: MSP's responsibilities, including service delivery, reporting, and compliance requirements

9. Client Obligations: Client's responsibilities, including access provision, cooperation, and resource requirements

10. Data Protection and Security: Compliance with PDPA 2010 and security measures for data protection

11. Confidentiality: Protection of confidential information and trade secrets

12. Intellectual Property: Ownership and usage rights of IP, including pre-existing IP and newly created materials

13. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements

14. Force Majeure: Provisions for unforeseen circumstances affecting service delivery

15. Dispute Resolution: Procedures for handling disputes, including jurisdiction and governing law

16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. Transition Services: Details of service transition from previous providers or to new providers, used when client is switching providers

2. Disaster Recovery: Specific disaster recovery and business continuity procedures, included for critical service arrangements

3. Cloud Services: Specific provisions for cloud service delivery and data storage, included when cloud services are part of the offering

4. Hardware Provision: Terms for hardware supply and maintenance, included when hardware is part of the service scope

5. Software Licensing: Software licensing terms and compliance requirements, included when software licensing is part of the service

6. Staff Transfer: Provisions for transfer of staff under employment regulations, included when staff transfer is involved

7. Industry-Specific Compliance: Additional compliance requirements for specific industries (e.g., healthcare, financial services)

8. Multi-jurisdiction Services: Specific provisions for services delivered across multiple jurisdictions

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical specifications of all services to be provided

2. Schedule 2 - Service Levels: Detailed SLA metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Payment: Detailed fee structure, rate cards, and payment milestones

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Schedule 6 - Key Personnel: Details of key staff and their roles in service delivery

7. Schedule 7 - Accepted Subcontractors: List of approved subcontractors and their roles

8. Schedule 8 - Service Reports: Templates and requirements for service reporting

9. Schedule 9 - Exit Plan: Detailed procedures for service termination and transition

10. Appendix A - Technical Requirements: Detailed technical specifications and requirements

11. Appendix B - Incident Response Procedures: Procedures for handling and escalating service incidents

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions













































Clauses
































Relevant Industries

Information Technology

Financial Services

Healthcare

Manufacturing

Retail

Education

Government

Telecommunications

Professional Services

Energy

Transportation

E-commerce

Relevant Teams

Legal

Information Technology

Procurement

Finance

Risk Management

Compliance

Information Security

Operations

Vendor Management

Project Management

Relevant Roles

Chief Information Officer

IT Director

Chief Technology Officer

Procurement Manager

Legal Counsel

Contract Manager

IT Operations Manager

Service Delivery Manager

Information Security Officer

Risk Manager

Compliance Officer

Technical Project Manager

Vendor Management Officer

Chief Financial Officer

IT Infrastructure Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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