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Managed Network Services Agreement

Managed Network Services Agreement Template for Malaysia

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Key Requirements PROMPT example:

Managed Network Services Agreement

"I need a Managed Network Services Agreement for my fintech company operating in Malaysia, covering comprehensive network management, cybersecurity, and 24/7 monitoring services, with specific provisions for financial data protection and scheduled implementation from March 2025."

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Document background
The Managed Network Services Agreement is essential for organizations in Malaysia seeking to outsource their network infrastructure management and maintenance to specialized service providers. This agreement is typically used when a business requires professional management of their network infrastructure, including monitoring, maintenance, security, and support services. The document addresses key aspects required under Malaysian law, including compliance with the Communications and Multimedia Act 1998, Personal Data Protection Act 2010, and relevant telecommunications regulations. It provides comprehensive coverage of service specifications, performance standards, security protocols, and operational procedures while ensuring alignment with Malaysian regulatory requirements and business practices. The agreement is particularly relevant for organizations looking to optimize their network operations while maintaining regulatory compliance and service quality standards.
Suggested Sections

1. Parties: Identification of the service provider and customer, including registered addresses and company registration numbers

2. Background: Context of the agreement, including brief description of the parties' businesses and purpose of the agreement

3. Definitions and Interpretation: Detailed definitions of technical terms, service-related terminology, and interpretation rules

4. Scope of Services: Detailed description of the managed network services to be provided

5. Service Provider Obligations: Core obligations of the service provider, including service levels, reporting, and compliance requirements

6. Customer Obligations: Customer's responsibilities, including access provision, cooperation, and information sharing

7. Service Levels: Specific service level agreements (SLAs), measurement metrics, and performance standards

8. Charges and Payment: Fee structure, payment terms, invoicing procedures, and related financial provisions

9. Data Protection and Security: Compliance with PDPA 2010 and security requirements for network services

10. Intellectual Property Rights: Ownership and usage rights of IP, including pre-existing IP and newly created materials

11. Confidentiality: Protection of confidential information and trade secrets

12. Term and Termination: Duration of agreement, renewal terms, and termination provisions

13. Liability and Indemnities: Limitation of liability, indemnification obligations, and insurance requirements

14. Force Majeure: Provisions for handling events beyond reasonable control

15. Dispute Resolution: Procedures for resolving disputes, including governing law and jurisdiction

16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. Change Control: Procedures for managing changes to services or agreement terms - include if services are likely to evolve

2. Transition and Implementation: Details of service transition and implementation phase - include for new service relationships

3. Personnel and Key Staff: Requirements for service provider staff and key personnel - include if specific staff expertise is crucial

4. Business Continuity and Disaster Recovery: Detailed BC/DR requirements - include for critical network services

5. Exit Management: Detailed exit and transition-out provisions - include for complex or critical services

6. Regulatory Compliance: Specific regulatory obligations - include if operating in regulated sectors

7. Third Party Rights: Rights of third parties under the agreement - include if third party beneficiaries are involved

8. Anti-Bribery and Corruption: Specific anti-corruption provisions - include for high-value or government-related contracts

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical specifications of network services and deliverables

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, metrics, and measurement methodologies

3. Schedule 3 - Charges: Detailed pricing, payment schedules, and rate cards

4. Schedule 4 - Customer Dependencies: Detailed customer obligations and prerequisites

5. Schedule 5 - Technical Requirements: Network architecture, technical specifications, and requirements

6. Schedule 6 - Security Requirements: Detailed security protocols and compliance requirements

7. Schedule 7 - Governance and Reporting: Service management procedures, meeting schedules, and reporting requirements

8. Schedule 8 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures

9. Appendix A - Contact Details: Key contacts and escalation matrix

10. Appendix B - Form of Change Request: Template for requesting and documenting changes

11. Appendix C - Acceptance Testing Procedures: Procedures and criteria for service acceptance

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions





















































Clauses











































Relevant Industries

Technology

Telecommunications

Banking and Financial Services

Healthcare

Manufacturing

Retail

Government and Public Sector

Education

Logistics and Transportation

Energy and Utilities

Professional Services

Media and Entertainment

Relevant Teams

Legal

Information Technology

Procurement

Compliance

Information Security

Operations

Risk Management

Finance

Technical Services

Network Operations

Infrastructure

Vendor Management

Service Delivery

Relevant Roles

Chief Information Officer

IT Director

Network Manager

Procurement Manager

Legal Counsel

Compliance Officer

IT Security Manager

Operations Director

Technical Services Manager

Service Delivery Manager

Contract Manager

Risk Manager

Infrastructure Manager

Technology Officer

Network Operations Manager

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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