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1. Data Protection: Detailed section on data handling and compliance with PDPA 2010, required when personal data processing is involved

2. Security Requirements: Specific security protocols and requirements, needed for clients with enhanced security needs

3. Disaster Recovery: Detailed disaster recovery and business continuity procedures, important for enterprise clients

4. Service Migration: Procedures for service migration and transition, relevant when dealing with enterprise clients or complex setups

5. Intellectual Property: IP rights and licensing terms, needed when proprietary technology or software is involved

6. Insurance: Insurance requirements and coverage details, important for high-value contracts

7. Anti-corruption: Anti-corruption and compliance provisions, particularly important for government or corporate clients

1. Schedule A - Service Specifications: Detailed technical specifications of the internet services, including bandwidth tiers and technical parameters

2. Schedule B - Service Level Metrics: Comprehensive listing of all service level metrics and measurement methodologies

3. Schedule C - Price List: Detailed pricing structure, including all service tiers and additional services

4. Schedule D - Support Procedures: Detailed support procedures, contact information, and escalation matrix

5. Schedule E - Acceptable Use Policy: Detailed acceptable use policy and service restrictions

6. Appendix 1 - Network Infrastructure: Technical details of network infrastructure and connection points

7. Appendix 2 - Service Credit Calculations: Detailed formulas and examples for service credit calculations