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1. Transition Services: Required when there's a transition from another provider or when specific setup activities are needed

2. Disaster Recovery: Detailed section needed for critical services requiring business continuity planning

3. Multi-language Support: Required when services are provided in multiple languages

4. Special Compliance Requirements: Needed for regulated industries like banking or healthcare

5. Volume Commitments: Include when there are minimum volume guarantees or volume-based pricing

6. Client Equipment and Software: Required when client provides specific tools or systems

7. International Data Transfers: Needed when data processing occurs across multiple countries

1. Schedule A - Service Descriptions: Detailed breakdown of each service type and associated requirements

2. Schedule B - Service Level Metrics: Comprehensive list of KPIs, calculation methods, and targets

3. Schedule C - Pricing Schedule: Detailed pricing structure, including any volume-based rates and special charges

4. Schedule D - Implementation Plan: Timeline and milestones for service setup and transition

5. Schedule E - Technical Requirements: Detailed specifications for systems, connectivity, and infrastructure

6. Schedule F - Security and Compliance: Detailed security protocols and compliance requirements

7. Schedule G - Operational Procedures: Standard operating procedures and workflow documentation

8. Appendix 1 - Contact Lists: Key contacts for both parties including escalation matrix

9. Appendix 2 - Report Templates: Standard formats for various required reports

10. Appendix 3 - Quality Monitoring Forms: Templates and criteria for quality assessment