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The Cancellation Letter To Customer is a critical business document used in the Malaysian market to formally terminate service agreements, subscriptions, or ongoing business relationships with customers. This document is essential when a company needs to provide official written notification of service termination, whether initiated by the provider or in response to a customer request. It must comply with Malaysian consumer protection laws, including the Consumer Protection Act 1999 and Contracts Act 1950, and should clearly state the termination details, effective date, remaining obligations, and any final settlement terms. The letter serves as both a legal record and a professional communication tool, helping to maintain good business relationships while protecting both parties' interests under Malaysian law.

1. Letter Header: Company letterhead, date, reference number, and full contact details of both the sender and recipient

2. Subject Line: Clear indication that this is a cancellation notice

3. Opening Statement: Reference to the specific product/service/agreement being cancelled, including account numbers or contract references

4. Cancellation Details: Clear statement of cancellation, effective date, and reason if applicable

5. Outstanding Obligations: Statement of any remaining payments, returns, or actions required from either party

6. Next Steps: Clear instructions on what the customer needs to do (if anything) and what they can expect

7. Closing Statement: Professional closing with contact information for questions or concerns