Document background
The Cancellation Letter to Customer is an essential business document used when a company needs to formally terminate services or contracts with their customers in India. This document is particularly important in situations where there is a need to maintain clear records of service termination, whether due to contract breach, service completion, or mutual agreement. The letter must comply with Indian consumer protection laws, including the Consumer Protection Act 2019 and the Indian Contract Act 1872, ensuring that all necessary information about the cancellation, such as effective dates, outstanding obligations, and next steps, is clearly communicated. It serves as both a legal document and a professional communication tool, helping businesses maintain good relationships with customers even during service termination.
