1. Parties: Identification and details of the service provider and service recipient, including registered addresses and company registration numbers
2. Background: Context of the agreement, relationship between parties, and purpose of the service management arrangement
3. Definitions and Interpretation: Detailed definitions of terms used throughout the agreement and rules for interpreting the contract
4. Scope of Services: Comprehensive description of services to be provided, including core responsibilities and deliverables
5. Term and Renewal: Duration of the agreement, commencement date, and conditions for renewal
6. Service Provider Obligations: Detailed responsibilities and commitments of the service provider
7. Client Obligations: Responsibilities and commitments of the client to enable service delivery
8. Service Levels: Performance standards, metrics, and measurement methodology
9. Fees and Payment Terms: Pricing structure, payment schedule, invoicing process, and late payment consequences
10. Governance and Reporting: Management structure, reporting requirements, and oversight mechanisms
11. Confidentiality: Protection and handling of confidential information from both parties
12. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created IP
13. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
14. Termination: Grounds for termination, notice periods, and consequences of termination
15. Dispute Resolution: Process for resolving disputes, including escalation procedures and jurisdiction
16. General Provisions: Standard legal clauses including notices, assignment, force majeure, and entire agreement
