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1. Data Protection: Detailed section on GDPR compliance and data processing terms, required when personal data is processed

2. Disaster Recovery: Procedures for service continuity in case of major incidents, recommended for critical services

3. Security Requirements: Specific security standards and protocols, important for services involving sensitive data or systems

4. Intellectual Property Rights: Detailed IP provisions when service involves creation or use of intellectual property

5. Insurance: Specific insurance requirements, recommended for high-risk or high-value services

6. Exit Management: Detailed transition procedures at contract end, important for complex or critical services

7. Force Majeure: Provisions for unforeseeable circumstances, recommended for long-term or critical services

8. Regulatory Compliance: Industry-specific compliance requirements, needed for regulated industries

1. Schedule 1 - Service Specifications: Detailed technical specifications of the services

2. Schedule 2 - Service Level Metrics: Detailed breakdown of performance metrics, measurement methods, and targets

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Change Request Template: Standard forms and procedures for requesting service changes

6. Schedule 6 - Report Templates: Standard formats for performance reporting and monitoring

7. Appendix A - Technical Requirements: Detailed technical requirements and specifications

8. Appendix B - Service Credit Calculations: Detailed methodology for calculating service credits and penalties