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MSP Master Service Agreement
"Need an MSP Master Service Agreement for our UK-based IT company to provide cloud management and cybersecurity services to enterprise clients, with specific focus on GDPR compliance and service level commitments starting from March 2025."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of services to be provided
5. Term and Termination: Duration and termination provisions
6. Charges and Payment: Pricing, payment terms and mechanisms
7. Service Levels: Performance standards and metrics
8. Data Protection: Data handling and protection obligations
9. Confidentiality: Protection of confidential information
10. Liability and Indemnities: Risk allocation between parties
1. Change Control: Process for managing changes to services - recommended for complex or long-term arrangements
2. TUPE: Staff transfer provisions - required when service provision involves transfer of employees
3. Export Control: Compliance with export regulations - necessary for international service provision
4. Business Continuity: Disaster recovery and service continuation - recommended for critical services
1. Schedule 1 - Service Description: Detailed specification of services to be provided
2. Schedule 2 - Service Levels: Detailed performance metrics and measurement criteria
3. Schedule 3 - Charges: Detailed pricing structure and calculations
4. Schedule 4 - Data Processing Agreement: Detailed data protection obligations and processing requirements
5. Schedule 5 - Change Control Procedure: Detailed process for managing changes to services and agreement
6. Schedule 6 - Exit Plan: Service transition arrangements at termination
7. Schedule 7 - Form of Work Order: Template for ordering additional services
8. Schedule 8 - Key Personnel: List of key staff and roles from both parties
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