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Master Services Agreement Statement Of Work
"I need a Master Services Agreement Statement of Work for a software development project with our new vendor, covering three phases of development starting March 2025, including specific KPIs for system performance and response times."
1. Parties: Identification and details of contracting parties
2. Background: Context and reference to master agreement
3. Definitions: Key terms specific to this SOW
4. Scope of Services: Detailed description of services to be provided
5. Timeline and Deliverables: Specific milestones and delivery dates
6. Pricing and Payment Terms: Costs, payment schedule, and invoicing details
7. Acceptance Criteria: Standards for deliverable acceptance
1. Change Control: Process for managing changes to scope - recommended for complex projects with likely scope changes
2. Resource Requirements: Specific personnel or equipment needed - recommended when specific resources are critical to delivery
3. Performance Metrics: KPIs and service levels - recommended for ongoing services with measurable performance
4. Governance: Project management and oversight structure - recommended for large or complex projects
1. Schedule 1 - Detailed Service Description: Technical specifications and service details
2. Schedule 2 - Pricing Breakdown: Detailed cost structure and rates
3. Schedule 3 - Project Timeline: Detailed project plan and milestones
4. Schedule 4 - Resource Profile: Team structure and key personnel
5. Schedule 5 - Technical Requirements: Specific technical or system requirements
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